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BMW
- Automotive
- Doylestown, PA
About this business
Location details
680 N Main St, Doylestown, PA, 18901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Very good experience- great staff. Everyone was very..." Very good experience- great staff. Everyone was very professional. I was not happy with the filthy air filters, both the cabin and engine, which certainly should have been replaced
Business response:
Thank you for your feedback! We look forward to seeing you again soon.
"Helpful sales person. Not overly “pushy” in their..." Helpful sales person. Not overly “pushy” in their approach. Efficient sales process. Not a long wait to process the sale Appreciated orientation to maintenance department.
Business response:
Thank you for taking the time to leave us this review. We appreciate your kind words!
"Dealership Tries, 2019 X5 is a total electronic disaster!" The dealer has been attempting to resolve my rebooting issues for 9 months now with no success. Now I am told that the problem is with my Samsung S8+phone - even though that phone works fine with my wife's X1, my older 7 series, and several other newer non-bmw autos. I was advised to contact Verizon for a fix, which I did, but Verizon (of course) feels that there is nothing wrong with the phone and that the issue is with BMW's faulty electronics. The bottom line is ... read more
"DMR Review" Excellent service, horrible sales department. I have tried to buy BMW from Thompson 5 times in 10 years. You are 2 miles from my house and I wound up going to WG in Ft Wash. for five sales cycles. The Thompson Sales Depart always sound enthusiastic but not close on bottom line. The 2019 experience was particularly bad, I was given a lot of incorrect/contradictory information Sales rep was much more interested in talking than listening.
Business response:
I am very disappointed to see this review and would like to get some information about your experience. Please call me directly at 215-340-3900 x2579. Sincerely, Dennis Kelly, Thompson BMW General Manager
"Still does not work" Hi. This is the second time I requested that you fix my hatch. Unfortunately, it still does not work? I know you said that the hatch is “tricky”, however, is really bothersome. Thanks.
"End of warranty " Numerous items serviced after key reading Spark plugs, oil service, brake rotors, brake pads, engine and cabin air filters Replaced at no additional cost to me
Business response:
Thank you for trusting us with the service of your vehicle. We look forward to seeing you again soon.
"Screw up with my tire" I have been using Thompson BMW service since I purchased by vehicle over 10 years ago. The service and the service staff have always been great. Recently I needed a tire replaced. (I purchased 4 new tires 9/30/18, and with about 3,200 miles on them, one had a small gash on the sidewall. Of course it was about 1 month out of warranty, but no breaks to be given!) I ordered the new tire and scheduled the appointment. First, I waiting over two hours for what I was told should about an hour. Second, the bi... read more
"Didnt keep the appoinment time." Usually service is good. But this time I had bad experience. Didnt keep the appoinment time They were suppose to drop my car. But a lady said I have to wait for long time. I had to get a ride. leave my work to get the car!
Business response:
Thank you for sharing your feedback regarding your recent visit to our dealership. We are currently reviewing your comments and if you would like to provide additional information please contact our Service Manager, Andi Glassmyer, at 267-898-2555, as she would like to speak with you about this.
"Normally it is excellent But not this time." It has taken three attempts to Install wiper blades that work And they still do not work correctly. I am waiting for Thomson to call me back with a set of wiper blades that would work
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 2,919 reviews.
When is BMW open?
BMW is closed now. It will open at 8:00 a.m.