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BMW
- Automotive
- Doylestown, PA
About this business
Location details
680 N Main St, Doylestown, PA, 18901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Computer issue" Work was done in a timely manner but I was not given and update on Saturday as the work was not yet complete. This caused a Monday morning issue as I had a loaner that I was told to be back Monday morning.
Business response:
Joyce- We apologize for any inconvenience. We appreciate your feedback and we look forward to seeing you again soon.
"Replacement of rear windscreen wiper too expensive " $850 to replace a rear wind screen wiper is too much. There must be a less expensive option for a 2012 vehicle. Feel taken advantage of.
Business response:
Tim- We are disappointed to read this review. Please contact our Service Manager, Andi Glassmeyer, to discuss this further- 215-340-3900 x2318.
"They Tried But $3600 for a headlight?" Brought my 2014 X5 in for adaptive headlight malfunction. Received word that something shorted out in the light and that it would cost $3,600 to fix. That seems extremely high. Matt and the Team at Thompson did what they could by not charging for the diagnosis, but didn’t really offer any alternatives except $3,600to replace.
Business response:
John- I am sorry to hear about your experience. We would like to answer any questions you have about your vehicle and the service of it. If you would like to speak to our Service Manager, Andi Glassmeyer 215-340-3900 x2318.
"Correction of a mistake" I came in to have my rims/tires changed up to the summer ones that you store. They were put on but no one noticed in the process that they were damaged. I had to come back in before leaving the lot and show the service manager. There were scratches on one rim. She was good and said that they would be repaired and if I didn't like replaced. Came back a few days later and when I picked them up once again more damage. This time it appeared that something rolled and hit a rim. Went back in before leavin... read more
Business response:
Kevin- We are disappointed to read this review. We do take customer feedback very seriously and treat every situation as a learning opportunity, for both management and staff, to continue to grow and get better at what we do.
"Good car service, poor customer service" The actual inspection and oil change service went well with no issues. I called to see when my car would be ready (5-6 hours after dropping off). They said they would find out and call back, but they never did. I called back but got a voicemail message. I was in the area so I got dropped off at the service center. They told me that my car was going through the car wash and would be ready in 10 minutes. I waited for 45 minutes in the service center without any updates. I let them know... read more
Business response:
Sean- We are disappointed to read this review. We use these reviews as a learning opportunity and will share this with our service team. If you would like to talk further please contact our Service Manager, Andi Glassmyer at 267-898-2579.
"Greatest Service And Response" I received the greatest service and responses I think I could ever receive in response to a very bad recall issue that could have been a whole lot worst maybe even deadly. But Service Manager Andi took clear responsibility in handling everything that had to do with this issue from start to finish. I have never been met with a greater response from any person or corporation ever in other experiences I have ever had. She has shown the optimum in Customer Service and should be rewarded for her ef... read more
Business response:
Thank you for this rave review! We will share this with Andi and the rest of our team.
"Give text or email option." Please email this to: Melch327@gmail.com You are forcing me to comment. Please email this to me. Requiring a 25 word minimum is Ridiculous.
"Communication with Customer is Spotty" Dropped off the car with a leaking tire and it was suggested that all four should be replaced. Rep said it would take a few hours and car could be picked up before 8pm or the next day. I was given a rental car...not comparable to mine. I came by the next day, car was not ready and another clerk was surprised that I was even there. He had to research to find any paperwork. Bottom line: I had to leave, after wasting two hours of my time. At least they dropped off the car at my home.
Business response:
We do our best to accommodate everyone but our service loaner fleet can be dependant on other customers returning their BMW loaner. We apologize for any inconvenience.
"Service review only" Service employee Dan should be fired. He has screwed up my last 3 visits. I have switched my service guy to John M - Dan isn't the caliber of employee I'm used to at Bmw!! I'm actually shocked he's still there. I've been a Bmw owner for 20 yrs so I know what talking about
Business response:
We are disappointed to learn about your experience. We would like the opportunity to discuss this further. Please contact Service Manager, Andi Glassmyer at (267) 898-2555 at your convenience.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 2,919 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.