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BMW
- Automotive
- Austin, TX
About this business
Location details
7011 McNeil Dr, Austin, TX, 78729, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Sheraz was great to work with, very professional,..." Sheraz was great to work with, very professional, informative and straight forward, car was just like he said it was, all the people working was very polite and easy to talk to as well, cat genius was very helpful and explained the cars electronics and features very well, best dealership we have dealt with
Business response:
Thank you for your business, Joe! We are glad you enjoyed your time here at BMW of Austin!
"They always do great work and easy to schedule. Very..." They always do great work and easy to schedule. Very flexible and always a good experience
Business response:
BMW of Austin appreciates the 5-stars and feedback. We look forward to future visits.
"This dealership’s service department is professional,..." This dealership’s service department is professional, personable, and efficient. Chris Brice is the type of manager you call friend.
Business response:
Hello, thank you for your kind words. We are pleased to learn our Service Department was professional, personable, and efficient during your visit. We look forward to servicing your vehicle again in the future here at BMW of Austin.
"BMW of Austin has the very best customer service of any..." BMW of Austin has the very best customer service of any dealership in town. If you are in the market to buy or lease, stop on by.
Business response:
Thank you for your nice comments about our level of customer service at BMW of Austin! We look forward to having you here again in the future.
"Service adviser makes all of the difference but all..." Service adviser makes all of the difference but all employees do a great job. Great
Business response:
Thanks for taking the time to share your great service review with us! It was our pleasure to work with you, and we look forward to working with you in the future.
"Servicing was done well, but didn't cleaned the car while..." Servicing was done well, but didn't cleaned the car while delivering. Also typically the regular service maintenance should be about 10K miles or 1 year for premium cars, but my car's service was reset to within 5months.
Business response:
Sasi, I appreciate you taking the time to share your feedback regarding your recent visit here at BMW of Austin and would like the opportunity to discuss any concerns with the maintenance services received. Can you please send your contact information to me at hhargrove@penskeautomotive.com? I look forward to hearing from you. Hope Hargrove Customer Experience Director BMW of Austin hhargrove@penskeautomotive.com
"The service department delivers world class customer..." The service department delivers world class customer service. Eric D. kept us in the loop on progress of the repair and went above and beyond to make sure everything was taken care of 100%.
Business response:
Hi, We are delighted to see our Service Team went above and beyond to make sure you and your repairs were taken care of! Please don't hesitate to contact BMW of Austin for any future assistance.
"The dealership has courteous employees that are happy to..." The dealership has courteous employees that are happy to answer questions. The salesmen worked together to make sure we received the vehicle we wanted.
Business response:
Alejandro, thank you for sharing your wonderful review of us here at BMW of Austin. We are happy to read that our Sales Team helped you pick out the perfect vehicle. We value your business.
"Mike H at BMW North Austin provided world class service..." Mike H at BMW North Austin provided world class service and I could not be more thrilled with my new purchase. 10/10 - I would recommend this dealer to anyone in the market for a BMW.
Business response:
Thank you for the great review and 5-star rating. We are pleased to know our Sales Team ensured you had a good purchasing experience for your new BMW. We look forward to your next visit here at BMW of Austin.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,851 reviews.
When is BMW open?
BMW is open now. It will close at 7:00 p.m.