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BMW
- Automotive
- Austin, TX
About this business
Location details
7011 McNeil Dr, Austin, TX, 78729, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Great experience from ordering my car through picking it..." Great experience from ordering my car through picking it up. I was kept informed The Who time.
Business response:
Hello, thank you for these kind words about our Sales Team here at BMW of Austin.
"Lack of continuity with service advisors. Service..." Lack of continuity with service advisors. Service advisors turn over to frequently. That is our 12 year experience.
Business response:
Hello, I appreciate your feedback regarding our service advisors. Given the opportunity, I would like to speak with you about your experience. Please email me at hhargrove@penskeautomotive.com at your own convenience. Thank you, Hope Hargrove Customer Experience Director BMW of Austin hhargrove@penskeautomotive.com
"Knowledgeable, experienced team worked hard but didn’t..." Knowledgeable, experienced team worked hard but didn’t sell hard. Finance director quickly and effectively managed the credit process. 5-Stars!!!
Business response:
Thank you for the positive feedback! We are delighted to know that you had a good experience with our team at BMW of Austin, and we hope that you will continue to visit us!
"The service and parts staff are very friendly, however..." The service and parts staff are very friendly, however one complaint that I have is with the state my car was in when I picked it up from service. I can understand things like the HVAC and light settings not being returned to how they were when I dropped off the car, but I was very surprised to see that they had unplugged the power to my dash cam and left it unplugged. Fortunately I noticed this when I got in the car and plugged it back in, because if there would ha... read more
Business response:
Hi, I appreciate your feedback regarding your recent service visit. Given the opportunity, I would like to speak with you about your experience. Please email me at hhargrove@penskeautomotive.com. Thank you, Hope Hargrove Customer Experience Director BMW of Austin hhargrove@penskeautomotive.com
"Mike Hanaway is great! Mike took great care of us. We..." Mike Hanaway is great! Mike took great care of us. We will definitely contact Mike for our next car!
Business response:
Hello Rebecca, thank you for your kind words. We are pleased to learn of your positive experience with us here at BMW of Austin. We look forward to serving you again in the future.
"Great customer service. The staff there are very friendly..." Great customer service. The staff there are very friendly and are willing to help customers.
Business response:
Hello! We are so happy to know our Sales Team provided friendly and helpful customer service and your visit went well. We appreciate you visiting BMW of Austin and we look forward to seeing you again.
"Scott CUNY is great. He always take great care of me. He..." Scott CUNY is great. He always take great care of me. He is accommodating and has my car waiting
Business response:
We're glad to learn we delivered such a great experience. If there's anything further we can do for you, just give BMW of Austin a call!
"Excellent customer service by service advisor. Would..." Excellent customer service by service advisor. Would recommend the company to anyone wanting their BMW vehicle take care of.
Business response:
Thank you for the great review and 5-star rating, Terry. We are pleased to know our Service Team ensured you had an excellent servicing experience for your vehicle. We look forward to your next visit here at BMW of Austin.
"Scott Liedtke service contact is an outstanding service..." Scott Liedtke service contact is an outstanding service agent. Polite, knowledgeable, thorough, and quick to resolve. None better. My X5 is the best driving car I have ever had. It is a joy to drive.
Business response:
We appreciate you for leaving your review, Betty. Our Service Team is always happy to help with your BMW X5. Thank you for trusting us with your business at BMW of Austin.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,851 reviews.
When is BMW open?
BMW is open now. It will close at 7:00 p.m.