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BMW
- Automotive
- Austin, TX
About this business
Location details
7011 McNeil Dr, Austin, TX, 78729, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
BMW of Austin has recently been acquired by Penske, no long touting the name or affiliation with John Roberts. The dealership has an excellent commitment to customer service and satisfaction, and nothing seems to be go overlooked. The new facilities are spectacular. The Service Department is where they really shine, I can't think of one problem in that area, they are courteous and knowledgable.
Mike Hanaway is our champion! We knew we wanted a BMW and he made sure we bought the car we needed. He was professional and friendly. What a great experience!
We have been customers of BMW Austin for over a decade and Mike Hanaway has being our sale person over a decade. He has been a great listener and adviser when purchasing our new vehicles. You couldn't be in better hands!
Business response:
Thank you for the great 5-star rating and for taking the time to leave feedback about your experiences at BMW of Austin. We're overjoyed that we met your expectations on those visits. We would also like to thank you for your continued support and business over the years. If there's anything else we can do for you, please let us know.
Great service and responsiveness. I purchased car fully online and dealer was very transparent and made it easy
Business response:
Thanks for your great review and for giving our dealership such a highly-rated review. We always strive to provide top-quality service to every guest and are pleased to learn that you enjoyed your experience. It's our hope that you continue to choose BMW of Austin for all your automotive needs.
I absolutely love my new BMW. But the experience buying it is what will keep me a BMW customer for life. Thank you to everyone who helped along the way- Mike Hanaway was the best sales agent! Jason helped me learn the vehicle and set up my driver profiles & our financial services rep Troy was great at finding the right warranties that suited our needs. Thank you! We will be back soon :)
Business response:
We are so glad you are enjoying your BMW, Tracy. Thank you for your wonderful review. We strive to provide a five-star experience to all of our customers, and it is great to know that you received just that. If we can be of any future assistance, please don't hesitate to contact us at BMW of Austin.
Mike Hanaway was one of the most pleasant and helpful car salesmen we have ever worked with and look forward a continuing great experience at BMW of Austin.
Mike Hanaway is fantastic and great to work with. My wife and I have been purchasing automobiles from Mike for the past 25 years. Each purchase has been flawless, no pressure and fair prices. We will continue to deal with Mike as we make new purchases for the family.
Business response:
Hello, All of us truly appreciate your return patronage and kind words. We hope that you are enjoying your purchase. Thank you for choosing BMW of Austin.
We recently purchased a vehicle from BMW Austin. A great experience working with Mike Hanaway! He's professional, kind, and has an impeccable service for his customers. Thank you!!
Business response:
Kim, thank you for your great review. We are thrilled to learn our Sales Team was professional and kind while providing an impeccable dealership experience. Congratulations on your new vehicle. Please don't hesitate to reach out to us at BMW of Austin if we can be of any further assistance.
Always pleased with my service at this shop. Recently brought the car in for breaks. Charles was transparent that he was quoting me for rotors because I'll likely need them and he didn't want the price quote to be off. Picking up the loaner was a breeze. And they were texting me at 8AM next business day to let me know how the repair was going. Great service.
Business response:
Hello Brad, and thank you for choosing BMW of Austin for your service needs. We're delighted to know that our Service Team was able to accurately diagnose your vehicle and keep you up to date during the process. We appreciate your business.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 4,851 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:30 a.m.