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BMW
- Automotive
- Traverse City, MI
About this business
Location details
2801 N US Highway 31 S, Traverse City, MI, 49684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Emergency BMW Service Service Advisors Matt Doyle and Ken Matthews and service tech went over and above to help me in an emergency on Friday @ 4:50pm to service my vehicle and get it back on the road. They are awesome!!!!!
Business response:
Christopher, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Matt and Ken went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Thanks again, David Zamaites, dzamaites@foxmotors.com
Car buying Patrick and Chris made my car buying experience easy and a lot of fun. I love my new BMW X4!!!!
Business response:
Thanks for this awesome review, Leslie! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Best, David Zamaites, dzamaites@foxmotors.com
Fox BMW Repair Service I always get great service from Matt. He’s the best and I always trust his advice. I had a slow leak in one of my tires and he quickly addressed it and I was on my way.
Business response:
Thanks for your outstanding review, Arlene! I'm very happy to hear that Matt was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, David Zamaites, dzamaites@foxmotors.com
Excellent interpersonal actions, immaculate shop The dealership provided outstanding service. I felt like I was treated like royalty! From the time I entered the dealership to the time I departed, every interaction was positive. In addition, my car received excellent service, and was spotless when I left!
Business response:
George, thank you for the feedback! We are happy to hear about your positive experience at Fox BMW of Traverse City, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best regards, David Zamaites, dzamaites@foxmotors.com
BMW of Traverse City Service Dept The service group are the best. Professional, curtious and keeps the client informed!! I've been going to BMW Traverse City for the past 4 years and would totally recommend them to anyone considering a new or used vehicle.
Business response:
Denese, thank you for the feedback! We are happy to hear about your positive experience at Fox BMW of Traverse City, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Thanks again, David Zamaites, dzamaites@foxmotors.com
First rate experience Everyone I encountered was pleasant, experienced, and competent. Especially impressed and grateful that Ken jumped in to hard wire the connection of my trickle charger.
Business response:
Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, David Zamaites, dzamaites@foxmotors.com
Great Service and wonderful people!!! I liked everything! The coffee was great! Ken Matthews is a very intelligent and most likable service adviser. Tom Harrigan; BMW Mechanic is by far the single most brilliant technician in the Region! I liked everything!
Business response:
Greg, we are pleased to hear that you had an excellent experience with Ken, Tom, and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Best, David Zamaites, dzamaites@foxmotors.com
service Jeff was extremely accommodating to pick me up after my car was done. It was a bit frustrating being without a car while mine was serviced. I was told when I bought my car that I only needed to call to have my car picked up, would be given a loaner, and my car would be returned to me when done...well that's not how it's done (after I purchased the car).
Business response:
Elizabeth, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, David Zamaites, dzamaites@foxmotors.com
Very clean facilities, helpful, friendly. Everyone was friendly and helpful. They made sure we were comfortable with the vehicle. They treated us with a gift for our birthday!
Business response:
James, thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. All the best, David Zamaites, dzamaites@foxmotors.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 732 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.