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BMW
- Automotive
- Richmond, VA
About this business
Location details
8710 W Broad St, Richmond, VA, 23294, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Clay Milburn is great. We bought our MINI almost a year ago, and I had it in for the second time this past week. The first time was for a scheduled paint sealant renewal (which is free from the dealership, I might add!), at which time Clay addressed a couple of other items like some cosmoline staining, etc. This past week I was in for the first true service, including fluid changes, tire inspection, etc., as well as another sealant renewal for the paint. Clay has been exceptionally professional, is clear about service and ti... read more
Whenever I have asked Clay Milburn (Sevice Department)a question or had a problem with my Mini or have just made a service visit, he has always provided the best customer service possible. He is knowledgeable, courteous and dependable and I am very appreciative of all that he does. I'm not sure that I would be as happy with my Mini if it weren't for his presence in the service department. Thank you, Mary Beane
When I entered the service area this morning he opened my door, and did an immediate exterior assessment of my vehicle and found a chip in my paint. He was courteous and friendly. It was a good experience for me. I have had that same treatment each time I have been to this dealership, which includes the purchase of my car and subsequent service visits. Clarence Jackson
I bought my mini used at Carmax and I was a little concerned about getting it serviced at a local dealer where I wasn't a purchasing customer. No worries at Crown Mini! I was treated like a queen in the service department by Clay Milburn. He was able to clearly explain what my car needed and gave me excellent advice on the service I was having done. I also observed other customers in the service department and I noticed that each customer was given clear advice -- but not a huge sales pitch to have optional service items don... read more
Cheryl Bowman worked perfectly with me on my lease situation. She listened well and understood my needs and therefore didn't waste any of my time. She delivered a great deal on the exact car that I wanted and was pleasant and efficient throughout. I recommend her highly.
To Richmond BMW Hello, On March 18th, I went car shopping and came to Richmond BMW to look for a used vehicle. I was met by Steve Lerner who proceeded to take me through one of the most pleasant and informative car buying experiences I can remember. It’s all too common to run into obnoxious car salesmen who only want to get your signature and their commission as fast as possible. Steve Lerner proved to be a wonderful exception to that cliche, and he has ensured that I will be coming back to your dealership for years to come.... read more
1st time I had bought a car at a dealership and it was easy and pleasant. I found a used 2005 BMW 325i on the internet, went in, and it was in the showroom. A manager? pulled a sales person out of a meeting, Remington Rand, so I didn't have to wait, and he was friendly, professional, and very knowledgeable. He gave me a test drive, showed me the engine, the inside, driving with the sports or manual drive, where the controls were, and went on different types of roads so I could see how the car performed, from curves to turns ... read more
Oh, what a feeling! Sorry, Toyota but that phrase now belongs here. I got the car that I love from a sales rep who treated me like family and a finance manager who treated me with respect. I did more than buy a car, I joined a club of proud owners.
Buying a car has never been so much fun! Thanks to Paul Baldwin I got exactly the Mini I wanted at the price I wanted to pay (actually, slightly less). He really went the extra mile to find what I wanted ~ no pressure to buy something else. He kept me updated on the status of the car (it's in port, it's snowed in, it's on the way...)and handled every detail including insurance and registration. He walked me through the operation of the car (keyless entry! windows that don't crank! sideview mirror I can adjust from the driver... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,536 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.