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BMW
- Automotive
- Fremont, CA
About this business
Location details
5720 Cushing Pkwy, Fremont, CA, 94538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
Sales people know nothing about the cars Visited to check out some i3s; I stated up front that is why I was there. The sales person they set me up with knew almost nothing about i3s and couldn’t answer even basic questions I wanted to test drive on the Freeway but she said they didn’t allow that. She suggested the X5e as an alternative, which I did try but she couldn’t answer questions about that either. I had questions about CA carpool lane EV decals which she couldn’t answer (which is fair enough); she took me to talk to s... read more
Business response:
Hi Dave, we appreciate you taking the time to respond. The staff at BMW of Fremont take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 240-8132 -- we hope to hear from you soon.
Dismal service center I made an appointment THREE weeks ago to have roof rails put on my new BMW I purchased at this dealership. I get to my appointment at 10am, and am told they're running behind. After waiting 35 minutes I ask what is happening, and they say there is still one person ahead of me. After 50 minutes a service person finally calls my name. She says she has to check on the part. Guess what?? They don't have the part!! Seriously?!? I have now wasted 55 minutes to hear they can't help me today. I am LIVID. I real... read more
Business response:
Thank you for leaving this detailed feedback about your experience with our dealership. If you'd like, please contact our General Manager at (888) 240-8132. We'd appreciate the chance to make your experience a positive one.
Great Sales Staff, Poor Financial Personnel Salesman was very nice and competent. Financial person made numerous errors during the paperwork process. A day or two after the purchase he sent me an email saying he forgot to have us sign some additional lines . We returned to complete the additional paperwork the following day.
Business response:
Thank you for taking the time to leave us this feedback. We sincerely apologize that this visit was not up to the standards that we strive to provide. If you have any questions or concerns, please feel free to reach out to us directly. We hope to see you again soon!
Chaotic and rude, BMW Fremont service This is my second time here. My experience is neutral last time. I come again because it?s close to my office. I waited for about 40 minutes. Then the service rep gave a a list of services. I accepted portion of the them because some can be done by myself. The rep changed his attitude immediately, very dramatic. Will not come again.
Business response:
Hi Bay, we regret to hear that you are displeased with your recent experience with us. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 240-8132 to discuss what we can do to help.
Recall appointment Scheduled x5 recall and was told part is available. On my way home after I dropped my vehicle I was called to say part was not available. Not acceptable
Business response:
Hi Michael, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 240-8132. We hope to hear from you.
Finance manager tried to scam me Salesmen pretended someone else was interested in the car I was buying during the negotiation; that game ended when I started to walk out. I walked out and got a mile down the road before they called me back with a fair offer for my trade. So, price agreed for the new car and my trade, next stop the finance manager. He tried to sneak a $2,500 3 year maintenance package into the deal, tried to convince me it was cost neutral to me (it did look that way on his computer screen), however, when I ... read more
Business response:
Hello Chad, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 240-8132 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Awful experince. Rude Service I and my wife have started search for a some used not-expensive car and owe have found one variant in this dealership. After short test-drive seller decided to offer a finance solution. We were not ready to buy car right now, because we just started to search the car, that's I VERIFIED FEW times, that it will not be a hard inquiry for me credit score. Seller told me that it will soft inquiry and i should not care about that. Few minutes I have received a notification about hard inquiry from... read more
Business response:
Hello, thank you for leaving this detailed feedback about your experience with our dealership. Please call our General Manager at (888) 240-8132 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Dealer push unnecessary service. The dealer push replacing a tire $275. I went to a reputable tire shop and they showed that the tire had no problem. I was about to be played. Dishonest dealership service dept.
Business response:
Thank you very much for sharing these comments, James. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (510) 360-5901 -- we hope to hear from you soon.
Purchase of a Certified PreOwned 2015 435Ii Purchased a CERTIFIED preowned 435i in April 2018. After several weeks I started noticing paint coming off the driver's seat. THE DRIVER'S SEAT WAS PAINTED!!
Business response:
Hi Karine, thank you for bringing this matter to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (510) 360-5901 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 1,967 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.