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BMW
- Automotive
- Fremont, CA
About this business
Location details
5720 Cushing Pkwy, Fremont, CA, 94538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
BMW Fremont California Service center Total fraud, they sent me a letter a week ago saying my car might be eligible for a recall of passenger seat issues, when I took my car to them, they said it’s mostly a recall issue but I need to pay $225 . Once the issue is diagnosed and repaired they will refund my money back. They kept my car for weekend ofcourse they gave me rental truck. 2 days later they called me and said the diagnosis revealed as not a recall issue and asked me to pay $225 for diagnosis cost. This totally a scam ... read more
Business response:
Thanks for the feedback, Sudhir. We strive to provide excellent service to our customers at BMW of Fremont. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (510) 360-5901 to discuss what we can do to help.
Car service bad customer service The customer service was rude, And left me curious why BMW with such high quality and standards hires mediocre employees dealing with customers. I would go to a different dealer next time hoping for a better experience.
Business response:
Majid, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (510) 360-5901 to discuss what we can do to help.
Worst experience ever One of the worst experiences. If you take appointment and go, you need to wait at least half hour, then sales person will come and say he is busy with customer. Someone else will assist you... again he will take his own time... just wasted time
Business response:
Alex, we understand your time is valuable so it is disappointing to learn of the wait time you experienced. If you are willing, please call our General Manager at (510) 360-5901 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
BMW 335d Very bad experience, brought the car in because Service soon light came on and to replace the battery. Nothing was wrong with the car when I brought it in and only had 50K miles. After replacing the battery they said the engine light came on and continued to go downhill from there and it wouldn't pass SMOG. They kept the car for 4 days and an extremely pricey bill. When I got in the car the Service light was on and the Servive Advisor says I needed to a bigger service. Very frustrating they just needed to clear... read more
Business response:
We are disappointed to learn of your experience here at BMW of Fremont. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (510) 360-5901 to discuss what we can do to help.
Don’t worry, we’ll call you Saw a 2008 Dodge Magnum on Cars.com. It was at a local dealership, and the price seemed reasonable for the age and mileage the car had. I called and asked if the car was available. I was told it was, however, there were many buyers interested in the vehicle. I said I was busy that night and I would return in the morning. I received 3 calls that night from different people telling me to come in tonight (it was 8:30 pm) because it may not be there in the morning. I said I would take my chances but w... read more
Business response:
Hello, thank you for leaving this detailed feedback about your experience with our dealership. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (510) 360-5901 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Very poor service received My X5 2007 after I picked up from service on Saturday was worst than when I dropped off. felt Steering wheel hard to drive half way home, smoke coming out of the hood when I arrived home. Called and left msg. for John Lund right when I saw the problem. Car was never liked that before. Service closed at 5pm so I could not take back. I never heard back from John Lund. I talked to a service supervisor Monday morning, he was of no help, said I had to tow the car in and they have to look at it and see i... read more
Business response:
Thanks for leaving us this response. If you are willing, please call our General Manager at (510) 360-5901 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Good not great The first thing is that I wanted this car. Looked great in the pictures. However, when I got in th car and started it, noticed that the stereo didn’t work. This was the bottom of the line model, so a working stereo was a must I was told to bring the car in at the end of a the week. I called my guy at the dealership and I told him that the stereo head unit was fried. He said we have ordered one already. And I told him I needed a second key. He told the former owner was looking for it and he would call me when e... read more
Wish they had answered my question I emailed a question which went unanswered. I was sent a screenshot of the web page I'd already seen, and offered financing. Their phone is a voicemail maze so I ignored the follow up emails (about financing) and looked elsewhere. A manager emailed and I explained what went wrong. Hopefully they'll make changes.
Business response:
We regret your experience with us here. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (510) 360-5901. We hope to hear from you.
Serious buyer Horrible customer service. Drove down to buy a specific car. 2 hours. Plant I'd emails that day on availability. Car was sold. Also couldn't get anyone to give me service info on BMW. Don't recommend
Business response:
Thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (510) 360-5901 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 1,967 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.