BMW

tdunne 

on DealerRater

14 years ago

I did quite a bit of shopping for a new car and this dealership was by a long, long, margin the worst place i visited. The incompetence was astounding. I would never buy a car here and would drive to north jersey to get a BMW. I can't believe this place stays in business. I ended up meeting with the general manager and even that didnt dramatically improve the experience. They succeed in large part due to their proximity to Princeton, but as for a business model they could not be worse. 

wannywan1 

on DealerRater

14 years ago

I made an appointment to come in for service 2 weeks ago. I was told my appointment would be that wednesday at 945am. I called Tuesday evening just to confirm the time and was told that they did not see me in the system for having an appoinment and that they were booked for the next week! Horrible. Not to mention every single time you call the service department you will always get an answering service to leave a message and then hope for a return call. I have visited several BMW centers and I have never encountered a servic... read more

nparikh 

on DealerRater

14 years ago

I took my 330i for routine oil change, maintenance and told them about the scrap on my rim (which was all under warranty). They told me that they would contact an outside vendor concerning the wheel job. When I came to pick the car up, they only changed my oil and no one had attempted to contact the outside vendor for the wheels (I bought the wheel warranty from BMW). I asked them about this and they simply told me that their vendor was closed that day but they would get in touch with me concerning the wheel warranty. Of cou... read more

alexis.r.martinez89 

on DealerRater

14 years ago

Bought a 2009 528I from this dealer. First issue happened during the paperwork closing when I found out that the car had 22,719 miles instead of 21,256. The Manager that put all the miles on the car came to me and tried to convince me that it was a honest mistake, that the car was perfect, that he never smoked in it, etc. I found later on that he did smoke in the car all the time. The Service Department performed 2 procedures to eliminate the odor but the car still has the problem. When I drove the car, I also notice that it... read more

coppolino 

on DealerRater

14 years ago

We purchased a 2011 X5 last October and have had to bring the vehicle back for service 4 times, beginning not even a month after we bought the car. Since, the car has gone back for service for the same issue 3 times; January, end of May and a week later in June. Steve Mallen, our Service Advisor, has been wonderful through it all. He is personable, extremely patient, and thorough. The General Manager, Jim Christ, has tried to turn our bad experience around and has been very accomodating, but we continue to have issues each a... read more

dteager1 

on DealerRater

15 years ago

I didn't buy my new 2009 BMW X5 35d from Princeton BMW, but you'd never have known it from the way friendly and accommodating way Steven treated me. Because the dealer I did purchase my vehicle from is not local, I asked if I could get a small dent removed under a supplementary warranty coverage I purchased at the time I bought my car, which Princeton BMW also sells. Even though I was not one of their sales customers, they returned my call for assistance immediately and made an appointment for me to come in within 3 days. Be... read more

dougchia 

on DealerRater

15 years ago

Credit goes to Jim Christ for reaching out to me when I had a complaint that I thought was being brushed off. To paraphrase the famous movie line, what we had at first was "a failure to communicate." I've now retracted my previous negative review. I think I'm going to give these guys another chance. 

garage 

on DealerRater

15 years ago

I had purchased the OEM Wheel and Tire Warranty for my new car on the advice of the sales rep. That turned out to be good advice because two months later I had bent two of the wheels. So I took the car into the service to have then replaced under warranty. When I inspected the new wheels I noticed that they were both scratched and gouged them both during installation. That was my second visit there and I'm not impressed with the quality of their service technicians or their customer service team. 

chew747 

on DealerRater

15 years ago

First vist: did not put enought oil in engine blamed on computer qlick second vist: did a tire rotation. only problem the 128I with sports package has different size on front and back. they went ahead and mismatched the tires. I do not feel I can trust the service department