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BMW
- Automotive
- Hamilton, NJ
About this business
Location details
3630 Quakerbridge Rd, Hamilton, NJ, 08619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 8:00 p.m. | |
| Tue | 6:30 a.m. to 8:00 p.m. | |
| Wed | 6:30 a.m. to 8:00 p.m. | |
| Thu | 6:30 a.m. to 8:00 p.m. | |
| Fri | 6:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
On Saturday July 20th I went to this dealership looking to purchase a pre-owned BMW x3. I was approached by a man who never looked at me, never smiled and when I asked questions he provided monosyllabic responses while never looking at me. He was detached and it appeared to me he could not have been less interested in my inquiry. He never introduced himself or asked my name. He was simply the worst salesman I have ever encountered. I thanked him for his time, walked out of the showroom and drove to Flemington BMW. That was a... read more
I only go to this dealer because it is near my house in Hamilton, I have a bmw 135i and I love everything about it..except for the tires that Princeton bmw put on, the front ones look to big they scrape my inner wheel well and I told the dealer about this problem and they gave me a bad attitude. I will never take my car here ever again, bmw of mt. Laurel is so much nicer/friendlier and they will work with you on any of your problems even the little things. Except for Lou and rich all the other staff are unfriendly and rude, ... read more
I took my 2010 550 for an oil top-up because the low oil light came on. The dealership refused to honor BMW's no cost service guarantee for the first 4 years / 50k miles. They wanted to charge $10 for the oil - they insisted oil top ups are not included in the "no-cost service", which is an outright lie. I have had oil top ups done at other dealerships when the low oil light came on and none of them charged. Initially even the GM (Greg) agreed with his service guys, and then agreed to do me a favor and not charge. I wouldn't... read more
This is the worst dealership I have ever visited. I visited the dealership with a friend. My friend wanted to lease 5 series and was very interested in test driving the car before he leases. We go into the dealership and there is NO one there to greet or assist. We patiently wait for 30 minutes and asked couple folks to help, but no response. One of the guy would not even talk and just completely ignored our request. Then we go to this center kiosk and requested lady for assistance. Another 30 minutes pass by. The lady happi... read more
These folks are very unprofessional compared to other dealers. I requested a quote for a 335i sedan - i sent them exact details of the options & packages on the car. At first they told me that the features i requested didnt come with the Sport line 335 but only come in M sport ??? I had top speed limiter which they said comes only in M sport package and not the regular sport package. I had to send them a screenshot of the build as on bmw site to get them to price what i wanted. Ofcourse they still wouldnt quote the price rig... read more
Business response:
Dear Jaikumar, I want to first thank you for providing us with your feedback about your recent interaction with our sales department as our customers input is crucial to our business improving internally. I want to let you know that I can understand how it might be frustrating to go through a series of emails before getting the final out the door price that you requested. I want to assure you that the process was not in any way meant be a hassle or to inconvenience you in any way. Rather, we wanted to make sure that we gave ... read more
You wonder why car sales people are known for being so unethical? After visiting this dealership I learned why. When discussing my trade in I was told that it would cost them $1,000 to detail my car and they would need to deduct from my trade in price. When it came down to negotiating price the sales manager gave me one price and then the sale rep followed up with a lower price. When I went to sign my paper work based on the lower price I received from my sales rep we were called crooks by the sales manager. Now you should n... read more
Business response:
I’m sorry to see that you walked away from your experience with our dealership with this impression. Can you please contact me to discuss this further? I’m trying to figure out exactly when you were in the dealership so I can remember the details of the situation. Clearly this situation did not go as either of us would have liked, so I want to take steps to ensure that this is not a shared experience for future customers. I would also like to hear more about your friend’s bad experiences as well so I can be sure to address t... read more
The worst car dealership experience and one that made me turn away from the brand. I had done my research on line looking at the cayenne vs the X6, so decide to walk in to ask for a test drive of the X6. I was brushed off, told that they did not have any available for test drive, did not know when they would get them and not helped at all. Basically thy told me you want to buy? then we can take your order and it will take 6 months, but you cannot drive the car before. They basically pushed me into buying a Cayenne, which I l... read more
Business response:
First, let me apologize for my delay in responding to your review. Secondly, let me assure you that this is far from the experience we wish for any of our customers to experience. It’s my desire that all customers feel welcomed at our store and that they get prompt and helpful service. While we might not have had any X6s available at the time, that is no excuse for not taking the time to better explain the inventory situation and working to find another way for you to get to experience the vehicle firsthand. If you would be ... read more
Brought our car in with a noise. They had it for almost two weeks. Went to pick it up and paid nearly $2500 bill. Started the car and noise was still there. Service manager came out and said..."that's the alternator.". They split the alternator cost with us. The MOST expensive service shop around. Our friends brother works there and she won't even take her BMW to Princeton...... Avoid like the plague.
When I first bought my preowned car it was a good experience. Joe was nice and seemed knowledgeable. The price was good and they found a car I thought fit what I wanted. All was well until a few weeks later... It was the post-buying process that turned me off from this dealership. Soon after I purchased my car things started going wrong. People in the service department are hard to get a hold of and rarely return calls. After spending a lot of money on a preowned car that the sales team assured me had been checked by the mec... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.3 star rating with 1,779 reviews.
When is BMW open?
BMW is closed now. It will open at 6:30 a.m.