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BMW
- Automotive
- Hamilton, NJ
About this business
Location details
3630 Quakerbridge Rd, Hamilton, NJ, 08619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 8:00 p.m. | |
| Tue | 6:30 a.m. to 8:00 p.m. | |
| Wed | 6:30 a.m. to 8:00 p.m. | |
| Thu | 6:30 a.m. to 8:00 p.m. | |
| Fri | 6:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I went in yesterday to purchase an X5 had quite honestly had a great experience with Lenny he was nice from the start and took time to explain all the features and details with the car. The price negotiation process was where the process went south but it was not due to the price being offered. You have to be very careful with this dealership as they are VERY DISHONEST. I must advise you all to keep ALL paper trails. The first written quote I had from Laura the Sales Manager had x amount discounted and I asked them to lower ... read more
Business response:
Thank you for taking the time to leave your feedback and bring this matter to my attention. We very highly value our customers and I am disappointed to hear of your experience. I would like to speak with you personally about this situation in hopes of restoring your faith in our dealership. Please contact me at your earliest convenience at 609-281-5172. Best wishes, Greg Zulli, General Manager
I am a new owner of a BMW. I thought I was moving up from an Acura. Perhaps I moved up in the prestige of the "car"; but I took a huge hit in customer service. I thought moving up would mean better customer care -- clearly not at this dealership. I was simply picking up my car on a weekend, and we got into an argument with the secretary because she took to heart what I was saying to the service manager. I was correcting myself, but before I could, she interjects into the conversation, with a big attitude. Really??? You're a ... read more
Business response:
Thank you for taking the time to bring this matter to my attention. Customer satisfaction is truly our top concern, so I sincerely apologize that you did not have a positive experience. I would like to speak with you to better understand the details of your experience and hopefully work towards restoring your faith in our dealership. We want to be the best possible representation of the BMW brand and to do that, we have to make sure our customers are well taken care of. Please contact me at your earliest convenience at 609-2... read more
The worst service ever. It took 1 1/2 days for the service manager to call me back after leaving 4 messages. He pronounced my car dead and worthless before he looked at it. It ends up The problem was the battery and ibs cable. After I picked it up my service engine light came on, and my hood wouldn't shut all the way. That was on Saturday, today is Tuesday, guess what? No. Call from service manager, no call from his supervisor, the service and follow through culture there is HORRIBLE!!! Seriously, go to West German,or anywhe... read more
Business response:
Laura, I apologize for your recent issues with the service department. I assure you this is not our standard and we are here to assist you in any way we can. I would love to speak to you about your recent service displeasure at your earliest convenience in order to address your service engine soon indicator and the hood issue. You can contact me any time at 609-570-1562 or email at msobecki@princetonbmw.com . Best, Michael Sobecki, Service Manager
We came in after inquiring about a special, and were happy to see the car waiting for us to test drive. We had gone on KBB and Auto Trader to get a rough estimate of the trade in value, and I told the salesmen that our purchase rested on getting that trade in value. Therefore, I asked if we could get a value before the test drive so we could make sure we were in the right ballpark, he said we would do it after. We went through a test drive, nice guy, and then sat down for numbers. The rate from the ad was right, and then cam... read more
Business response:
Thank you for taking the time to bring this matter to my attention. Customer service and satisfaction is extremely important to us, so I apologize that we were not able to come to an agreement that worked for all parties involved. I would appreciate the opportunity to speak with you personally in hopes of coming to a resolution and restoring your faith in our dealership. Please call me at 609-216-7657. Best, Greg Zulli, General Manager
I had a bad experience with a service adviser(Lucas) , I dont know about other service advisers. this guy is way rude and does not give full information about your vehicle, If the schedulers schedules with this particular service adviser its better to change the adviser right there or your entire day will get disturbed because of his rudeness. this happened to me.
Business response:
Sam, thank you for leaving your feedback. While we never like to hear that our customers are unhappy, feedback like yours helps us identify opportunities to improve your next experience. I would like to speak with you in more detail about your visit and what exactly went wrong in hopes of restoring your faith in my dealership. Please contact me at 609-216-7657 at your earliest convenience. Best, Greg Zulli, General Manager
No sense of urgency, no leadership, poor follow up and not taking ownership! I have been a manager since 18 years old, I myself can manage twice as better and still hit goal in sales and services. The sellers are good but then when they finish selling the car and they don't care for you no more. Make sure when you buy your car get everything gets done before you make the deal!!!! They will forget about you!
My wife was clear that she wanted to buy a BMW - we made 3 visits to this dealer to try and purchase a car - All three times we had to wait for over 15-20 minutes before anyone approached us ! The general attitude was laid back - it was not a busy place we could see sales people doing nothing - but no one bothered - finally we had to ask ! Even after that time - the attitude was take it or leave it - This happened 2 times and we assumed this was a fluke - the third time we made a appointment - and the person was missing at t... read more
This happened twice for me already .... I booked appointments online both times and next day I get a call from the lady at the Princeton BMW service center saying my appointment cannot be honored since they are overbooked and they don't take appointments after 1:30 pm since technician leave after that...this is very sloppy service coming from a BMW dealership! I am going to try some other service center.
Business response:
Let me begin by thanking you for taking the time to provide us with your feedback. That being said, I want to sincerely apologize for your poor experience at Princeton BMW. I can assure you that it is not our policy to overbook or overlook our service appointments and I cannot stress enough how uncommon your experience is. If you could, I would like to briefly speak with you so that I an acquire a greater understanding of your experience. Greg Zulli GM 609-452-9400
We have been previous owners of BMW in a different country. Nearing lease expiration of our current SUV, we wanted to buy the car we liked earlier. So, we walked into the BMW Princeton showroom close to our home having an idea of what we want. After going back and forth, a salesman approached us if we need help. No complains of no immediate attention as we walked in without an appointment. However, since then till the time we left the showroom, the salesperson gave us the impression ( by asking directly several times - are y... read more
Business response:
Mr. Kumar, thank you for coming to Princeton BMW to purchase your next vehicle. I apologize you were dissatisfied with the pricing of the vehicle. We were simply unable to price the car $8000 less than the asking price. If you have questions about the price and/or your experience, please feel free to call me at 609-570-1520. I look forward to speaking with you. -Greg Zulli, General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.3 star rating with 1,779 reviews.
When is BMW open?
BMW is closed now. It will open at 6:30 a.m.