This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Solon, OH
About this business
Location details
6135 Kruse Dr, Solon, OH, 44139, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
"Same Afternoon Repair—AWESOME!" I was Danielle Hope’s client and I couldn’t have asked for better care. She eased my concerns and kept me updated every step of the way. The entire customer service experience was impeccable. The Service Department is awesome. I was welcomed promptly from the moment I drove in until I picked up my 650i after a car wash. So happy with the overall experience.
Business response:
Hello, thanks for taking the time to leave us a review! We're happy to hear that your recent experience with us was a great one! Thank you for choosing to service with us, we appreciate your business.
"Wonderful and Blessed experience " I was amazed how easy it was to see the process of buying a vehicle thru BMW Cleveland, they alowed me take it home for a couple of days. and the financing thru them got a better rate , drove the suv home same day we made the deal . The staff at BMW Cleveland are great, Thank you !
Business response:
Hello, thank you for taking the time to leave us a five star review. We're happy to hear that your buying experience with Jim and the rest of the BMW Cleveland team was great. Enjoy your new car!
"Service review " service advisor was courteous and professional. Loaner car was provided and visit was pleasant. Car was returned washed and vacuumed. I highly recommend this dealership
Business response:
Hello, thanks for leaving us a five-star review. We greatly appreciate your business and feedback, and we are happy to hear that Max and the rest of our service department took excellent care of both you and your car.
"Good service " I brought my car for some cosmetic repairs on a wheel. It was covered under tire and wheel protection package. The work was done promptly and beautifully. Danielle Hope was a pleasure to work with: professional, knowledgeable and caring. Thank you BMW Cleveland!
Business response:
Hello, thanks for leaving us a review, we greatly appreciate your feedback. We're happy to hear that Danielle was able to get your service was done promptly and to your satisfaction.
"BMW Cleveland" I found a great car on Autotrader after a long 2 month search. When I contacted the dealer via email I was lucky enough to have been assigned Manny as my sales person. Manny was a great sales person. His communication was outstanding and the car was exactly what he said it was. This was a long distance transaction and Manny did all he could to answer the many questions I had. The add for the car was very accurate and the attached photos were also well done and very accurate. Put all this together and this buy... read more
Business response:
Hello, thanks for taking the time to leave us a five-star review as we greatly appreciate your business as well as your feedback. We are happy to hear that Manny provided you with exceptional service through your long distance transaction. As always, if you need anything or have any questions please do not hesitate to call, enjoy your new car!
"Exceptional " I’ve giving you the rating of exceptional because you guys have done excellent work each and every time I have visited the dealership I appreciate everything that you guys have done for me thus far it really means a lot
Business response:
Hello Anton, Thanks for taking the time to leave us a review, we greatly appreciate your kind words and feedback. We are happy to hear you are treated with excellent service each and every time you visit us here at BMW Cleveland and we look forward to your next visit!
"Service is excellent" I could not be happier with the attention and service I get from Matthew Newman (Service Advisor). Extremely professional and attentive to every need with regards to my X5.
Business response:
Hello, thanks for leaving us a review, We greatly appreciate your feedback and are happy to hear about your wonderful experience with Matthew and the rest of our service department.
"Seamless Experience" Great job by sales, finance, and lease return teams. Professional, straight to the point, no BS. Found the exact solution that my son and I needed I would highly recommend these guys.
Business response:
Hi Greg, thanks for taking the time to write us a review. We're glad Roberta and Jon made your buying process seamless for both you and your son, enjoy your new vehicle!
"Service" Great interaction with Doug. Our car exhaust issue was diagnosed and serviced quickly. The check out staff and loaner vehicle was also a positive experience.
Business response:
Hi Chris, thanks for taking the time to leave us a review, we appreciate your feedback. We are happy to hear that Doug and the rest of our service department made your servicing appointment a great experience. As always, if you need anything don't hesitate to give us a call!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 1,450 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.