This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Solon, OH
About this business
Location details
6135 Kruse Dr, Solon, OH, 44139, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
"BMW truly a crafted piece! " This is the first purchase experience with BMW and felt like they deserve stating the word luxury. Having moved up from economy cars to this segment, I definitely made the right choice. Personally, total perception towards the driving has been changed since driving BMW. Sales Team is very precise with great knowledge on the Car in and out. Genius team stand up to the definition of it. Management was very transparent on the finance and the delivery of the vehicle. BMW financials is best in rate. ... read more
Business response:
Bhanu, thank you for taking the time to leave us a review! We're grateful to hear you had a wonderful experience with our entire staff when purchasing your first BMW. Welcome to the BMW Cleveland Family, should you ever need anything please do not hesitate to give us a call!
"Excellent service" This dealership provides excellent service, timely communications and all around quality experience. We have had 6 cars from this dealership and it has been consistently excellent.
Business response:
Hello, thank you for your review and your continued loyalty to us here at BMW Cleveland. We greatly appreciate your business, and look forward to continue servicing all of your BMW needs!
"Solved my problem, but..." Good = solved the problem I asked them to, and cost was reasonable. Friendly staff. Bad = 1. Long delay to schedule if you need a loaner car. 2. Was told work would include an all points inspection. Within 24 hours wiper fluid indicator showed empty, and oil change light came on. Both suggest all they did was fix the problem requested but no inspection
"warranty check up" Everything was great. I was disappointed the 2019 models went from 4 yr. to a 3 yr. warranty. To me that is a deal breaker.
Business response:
Hello, thank you for leaving a review! We're happy to hear you had an enjoyable experience with us. Unfortunately, it is out of our jurisdiction to control the length of warranty.
"2018 330ix hood problem. Car bought at differnet dealership." I was treated very well and the service was completed quickly. Everybody I talked to was very helpful and made the whole experience a very good one. My thanks to them all!
Business response:
Hello, thank you for leaving a review! We greatly appreciate the opportunity to earn your business and we're happy to have you as a client. We look forward to the opportunity to service your vehicle again in the future!
"My first car from BMW Cleveland " Daniel from BMW Cleveland helped me get my first car. He is an super awesome salesman helped me to get with the best price quote for my car and even he answered to every question I asked him regarding the vehicle. I’ve been to few other BMW stores but this is an unique one. They gave me the best test drive experience which made choose a BMW car to other vehicles in market.
Business response:
Hi Sidd, thank you for leaving us a review. We're happy to hear Dan provided you with a wonderful car buying experience. Welcome to the BMW Cleveland family, should you ever need anything, do not hesitate to reach out!
"Service Challenges" This was a very challenging service experience to get through. It took an entire day to even look at or diagnose vehicle. I was told by Doug Marsh the car would be ready New Years Eve Monday or the following Wednesday due to under manned service force due to holidays. That was unsatisfactory, so I got on the phone to service managers. Spoke with a female assistant service manager who substantiated that story. But, Howard Moore left a voice message & car car was diagnosed for repaired within 3 hours. It’s... read more
"Excellent Service " This is the second vehicle purchased at this dealership. The staff is excellent, including Daniel in sales, Hussain in technology, and Michael in the Business office. What distinguishes this dealership is the attention to detail. All questions are answered in a courteous manner. Would highly recommend this dealership.
"Super customer service " Both us and the car were well treated. We were well taken care of and they were conscientious beyond the norm. We strongly recommend DAG.
Business response:
Hello, thank you for your recommendation, we are grateful to hear both you and your vehicle were treated with the utmost respect during your latest visit.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 1,450 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.