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BMW
- Automotive
- Annapolis, MD
About this business
Location details
31 Old Mill Bottom Rd N, Annapolis, MD, 21409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Excellent service Very efficient, curtious and helpful. Plus the loan car was super fun.
Business response:
Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Regular Maintenance Quick & Easy Very easy just drop off and let the team handle the rest. Returned car washed and cleaned. Great customer service.
Business response:
Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with a fast and enjoyable experience!
Excellent Service I had the pleasure of working with Dontae. He was knowledgeable and just a great, friendly attitude, with a huge smile on his face! I have to drive over an hour to get there, but it's hard to find good, honest folks to work on your vehicle, so it's worth the drive!
Business response:
Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
Outsourced Phone Support and Impossible Communication You use outsourced phone service whenever someone asks for service, even during normal hours. It took 25 minutes even to get through them, and they could never find a human to speak with. I called the sales department, thinking they could help. Nope. They just routed me to the outsourced team, even after I called back and asked them to find me any human in service to help. I moved our car to Passport BMW. They always answer the phone with a helpful voice. Heck, the chevy ... read more
Business response:
Thank you for your feedback about the lack of communication you have experienced because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Steven Daly General Manager sdaly@mybmwannapolis.com
Edmunds I was kept informed throughout the wait time. It was explained to me in detail what service I needed and why. Representative was friendly and responsive.
Business response:
Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to your next visit!
Highly recommend The BMW Annapolis dealership always goes out of their way to give you stellar accommodations and service. I highly recommend Jane as a service advisor. She walks you through what to expect and also anticipates any upcoming service you may need.
Service above all✅ One of the best experience I have had in 30+ years of being a loyal BMW owner. Prompt Precise Product My service writer was fully explanatory and understood what the issue was and provided the fix in a timely fashion.
Business response:
Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Fast great service. Fit us in at the last minute Kids car ran into an issue right before they needed to go back to college. Annapolis bmw fit us in in their busy schedule and resolved all the issues.
Business response:
Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
Quick Quick reliable service
Business response:
Thank you Stacy! We are thrilled that you had a pleasant service visit!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 5,035 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 7:30 a.m.