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BMW
- Automotive
- Annapolis, MD
About this business
Location details
31 Old Mill Bottom Rd N, Annapolis, MD, 21409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Best BMW service They are very accommodating and do good work at a fair price.
Business response:
Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Great service I want to acknowledge what a great job Jeremy did keeping me informed and getting my car through service. I like dealing with BMW of Annapolis and Jeremy made it very easy!
Business response:
Thank you Scott for your kind words for Jeremy! We are thrilled that he provided you with a great service visit. We look forward to your business with us again!
Great, efficient service Great service from the time we made an appointment online, to drop off and pick up.
Business response:
Thank you for your kind words we appreciate it! We are very happy to hear that we were able to provide you with a great service visit!
Recall As always Jermey is on point to me he is customer service! Tells you what to expect.
Business response:
Thank you for your kind review of Jermey, we appreciate your business, James!
Friendly, Outstanding service and Fair We’ve bought a number of cars from BMW of Annapolis and each visit gets better. Excellent cars at fair prices with outstanding personnel in sales, management and finance. Very happy with my interaction and new vehicle.
Business response:
Thank you for the review, Robert! We are very happy to hear that our team treats you well and is able to help you with your shopping experience. Thank you for your continued business and enjoy your new vehicle!
Thank you for my new M240i! I appreciate the great customer service I received from start to finish. Arnita was friendly and welcoming. She was patient and answered all of my questions. I didn't feel pressured to purchase. Arnita found exactly what I was looking for and I appreciate it. Dealing with the financial representative was a pleasant experience as well. Filling out all of the documents was a smooth process. The manager personally came out to congratulate me on my purchase. The entire staff deserves praise. Thank you... read more
Business response:
Thank you for the review, Eric! We are very happy to hear that our team treated you well and was able to help you with your shopping experience. Enjoy your new M240i and have a great day!
Nice experience but problem not fixed 2 separate warning lights led to service; work done on fuel pump sensor but 2 days later warning light back on and need another service appointment. Going to get loaner so car can be kept to assure fully fixed this time
Business response:
Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Eric Fischer Service Manager efischer@mybmwannapolis.com
Squeezing me in.... Thanks! Very friendly BMW dealership with an outstanding service and parts department. Jeremy Miller, service advisor, was able to get my car taken care of today, without an appointment, for a quick oil change and headlight problem I've had. While the car was being serviced I was able to go to the parts department to order a replacement side mirror and received it promptly in a few hours as the part wasn't in stock. After getting my car from service I swung by the parts department to get my new mirror and... read more
Business response:
We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Emergency Tire Appointment - Poor customer service by Tom Korosa I have been a loyal customer for over 10 years, purchased my car from this dealership, and for the most part receive excellent customer service from former & current advisors (Tommy, JP, Nick) until two recent interactions with Tom Korosa. Mr. Korosa’s level of service is the anomaly and he needs to be retrained. I called to make an emergency appt b/c my front tire pressure was half the required psi. Instead of being helpful, Mr Korosa stated upfront that I wou... read more
Business response:
Thank you for your feedback about the customer service issue you encountered because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Eric Fischer Service Manager efischer@mybmwannapolis.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 5,035 reviews.
When is BMW open?
BMW is closed now. It will open at 7:30 a.m.