BMW

KC 

on Edmunds

4 years ago

Great service Kept me up to date on issue, status and cost…loved the video from the technician 

Walter C 

on Edmunds

4 years ago

Best Service Experience Ever I would like to take a moment to share my awesome service experience with all BMW owners. The service department at BMW of Annapolis (specifically Justin “JP”) checked me in on time, explained what was going to happen, and, gave me an accurate completion time for my vehicle. JP not only identified a problem with my vehicle before it went into the service bay; he also rectified the issue once the service tech noted it while I was at the dealership. JP went above and beyond his responsibilities to ... read more

Deborah Wooden 

on Edmunds

4 years ago

General service Happy with the service, everyone was very nice, I just don’t understand why,even with an appointment, it took 2 1/2 hours to get an oil and filter change. No time was promised, but it seemed excessively long and people that came in after me were done way before me. 

KMM 

on Edmunds

4 years ago

X3 service very happy with the quality of the service but car status could have been communicated better. car recall notice took 24 hrs longer than initially communicated. 

A 

on Edmunds

4 years ago

Service Professionals. Done when promised. 

K Jack 

on Edmunds

4 years ago

2017 Lexus RX350 Saw they were selling the Lexus for a comparatively good price. Salesman, etc al were very nice. They don't negotiate, but the price was so good there was no need, which made the process actually pleasant for a change. They even paid for an Uber for me to pickup three vehicle. They weren't able to detail the car before pickup but assured me I can have it done at my convenience. 

Jane 

on Edmunds

4 years ago

Great Service The BMW service team is very professional, communicative, and easy to work with. They were able to install new rims without isn’t issues and took great care on my car. The waiting area is comfortable and has yummy snacks. 

Arielle 

on Edmunds

4 years ago

Every dealership should strive to be like BMW of Annapolis! BMW of Annapolis is by far the best dealership in the region, they’re professional, honest and very knowledgeable. At the end of my lease I had absolutely no idea what I was doing and was so overwhelmed and intimidated by the process that I just kept avoiding it and extending my lease, so after 6 months of extensions my time was up and my options were limited (and complicated). After I decided that I was going to buy out the lease on my X1, I had some pretty bad exp... read more

Dee 

on Edmunds

4 years ago

Nick is awesome! Nick is the best! He’s always professional and provides excellent customer service! Very knowledgeable and cares about his customers. He always has a very friendly, positive attitude when I bring my car in for servicing. Ask for Nick!