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BMW
- Automotive
- Torrance, CA
About this business
Location details
18800 Hawthorne Blvd, Torrance, CA, 90504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Oil change" Brought my 2014 328I in for an oil change. I had received a email from your dealership with some service specials. One of those was and oil change with a 15% discount.. When I presented it to my service advisor he would not honor it because he said it was not good for an oil change. Here lies the problem. It clearly said 15% discount on your next oil change. But at the bottom of the coupon it said not good for oil change? Either it is good or its misrepresentative and poor policy for south bay bmw to misrepresen... read more
Business response:
Hello Kim, Thank you for sharing your recent positive experience with us here at South Bay BMW. Although we are glad you thought our quality of work and friendliness was top notch, we want to make sure our customers are having an all around great experience. We totally hear you, and please don't hesitate to share your experience with our service management team directly. We are always wanting to improve are service. We sincerely look forward to hearing from you! customerservice@mckennacars.com
"Be careful with this dealership!" Be so careful with this dealership.I bought my car yesterday from them, and I regret it so much. This dealership did not take the responsibility, and I believe public should know about this dealership, which their customer service/ professional manner does not fit their ranking. 1) I had seen some other car at Beverly Hills branch, and then called this dealership to ask of they have the same one with keyless option too. The guy checked, and told us they have the same car with all the packag... read more
Business response:
Hello, We are very displeased to hear about your recent experience with us here at South Bay BMW. We apologize for any miscommunication. If you could please contact our customer service management team directly, we would like to do everything we can to turn your experience around. We sincerely look forward to hearing from you! customerservice@mckennacars.com
"Poor sales experience 05/22/19" I wanted to become an x4 owner, I was forwarded to your dealership through the True Car online app, and was contacted via text, by Will in sales. I described the model of car that I was interested in, and how much I could spend, new 2019 X4 and that I would pay $46,000 in cash respectively + tax and registration Will responded that he has a vehicle for 46,445, with the options I requested Convenience Package and driver assist package. I responded that $46,000 was as much as I could spend. Wil... read more
Business response:
Hello Dan, We are very displeased to hear about your recent experience with us here at South Bay BMW. You are totally right, you could not be giving false information to get you to the dealership. That is unjust of us and we apologize that you felt mislead and for any miscommunication. If you could please directly contact our service management team about your experience, we would like to do everything we can to turn your experience around for the better. We sincerely look forward to hearing from you! customerservice@mckenna... read more
"All around BAD" At the end of 2018, I purchased a New BMW from South Bay BMW . The my sales person (not listed here) was amazing. I got the exact car I wanted with the perfect payment to match. Things went down hill from there. Once in finance, I worked with East Lin. Things went ok until I said I didn't want to purchased additional warranties or coverages as I didn't see the added value. His whole demeanor towards me changed. He started talking to me in a condescending way and it was to the point I almost backed out of the... read more
"Interpersonal Skills" Leased a car from them Almost 3 years ago, NEVER HEARD FROM ANYONE AT THE DEALERSHIP during the last 33 months for ANY reason. Now Marc Cleary is lighting up my email.. for a new car..........asked him to stop contacting me...this was his response..." Sun, Dec 23, 2018 2:59 pm South Bay BMW southbaybmw@eleadtrack.netHide To "THANK YOU I WILL UPDATE YOUR FILE!" Marc Cleary Portfolio Manager Direct: (310) 939-7347 Main: (310) 939-7300 'Marc, Really ???? I work out of WOODCLIFF LAKE, NJ (There's a HINT !)... read more
"RIP OFF" Four years ago I went to SB BMW to purchase a car but they gave me a terrible price so I bought it from Riverside. However, I decided to service my car @ South Bay BMW. Then last year I was looking for a new car for my wife. I contacted the dealer and they never followed up with me. I purchased a car from Keyes Audi. Everything was fine till my factory warranty and maintenance expired recently. Last week I went to for an oil change. The service adviser told me that I also need spark plug replacement and oil change.... read more
"It started out wierd, but improved. Very accommodating" I pulled into the cue at the service area. A woman walked up to my window and leaned her face towards the glass. She asked if she could help me. I had no idea she worked there as she was in plain clothes. NO name badge, logo clothing, just whatever she wore that day. Odd...The folks making the appointments are not too bright.They logged my appointment in under my first name twice, and no last name spelled 2 different ways! So of course they said that I had no appointme... read more
Business response:
Hello, and thanks for sharing both your feedback as well as your experience with Darryl here at South Bay BMW! We're very appreciative of your review, and we'll discuss it with our management team internally. We're here for you anytime in the future for all things BMW, and we trust you'll enjoy every mile ahead in your Ultimate Driving Machine!
"CPO and Maintenance Warranty Work" I have a CPO 2013 135is that had a few issues come up. Kyle, whose last name escapes me, was very helpful, identified what was to be addressed, and dropped me off at the loaner car desk. The first issue was a, "Stop driving and add engine oil immediately or suffer severe engine damage. I park on a hill and sometimes that caused a low level warning in the past. I drove to a level spot and still got the warning. I added a quart, checked again and got a "full" indication. This seemed wrong as... read more
Business response:
Hello, and thanks for sharing your recent 5 star service visit with Kyle here at South Bay BMW! We're thrilled to read your kind review, and we'd like to thank you for choosing us here at South Bay for your BMW 135is service needs. That is such a special and terrific car, and we trust you're enjoying every mile ahead in your Ultimate Driving Machine!
"Cae service" Experience was great when dropping off the car,but when I picked up the car it was't as good. I am still trying to an answer on a repair that I requested .
Business response:
Hello, and thanks for sharing your positive service experience with Jackson here at South Bay BMW, but we're displeased to read that you still have unanswered questions. Do you mind sending an email directly to our Service Manager Enayat Sharaf? We sincerely look forward to hearing from you! esharaf@mckennacars.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 3,669 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.