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BMW
- Automotive
- Torrance, CA
About this business
Location details
18800 Hawthorne Blvd, Torrance, CA, 90504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"damaged a door during service and lied about it" I brought in my BMW 535i for service to this dealership and they damaged a door. I did not notice the damage when I picked up the vehicle and when I informed my service coordinator Jorge Gonzalez a couple of days later he refused to take responsibility. I tried speaking to his manager and others but they all kept lying. They kept saying that the damage did not occur with them. Multiple body shops told me that this sort of damage occurs when a door is kept open while bringing ... read more
Business response:
Hello, We are disappointed to hear about your recent negative experience with us here at South Bay BMW. We are sorry that your door got damaged. If you could please report this to our customer service management team directly, they would like to do all that they can to help turn your experience around and get this resolved. We sincerely look forward to hearing from you! customerservice@mckennacars.com
"Terrible experience-Lazy service guy yelled at customer" Darryl Kwock is the worse service adviser ever. Completely rude and insulting to customer. Got a late message from him ask me to pick up my car by 6:30. Even though I know I have 24 hours to return I still try best to rush back before its closed. I got there 3 mins before close ( check the camera time stamp!) He started arguing with me because he is all packed up and trying to leave early. He then threatened not to let me pick up my car also yelled at me saying he wil... read more
Business response:
Hello Michelle, We're very sorry that this was your takeaway from your service experience with us, however we'd like to let you know that we spoke with our service management team and also reviewed the security footage. You arrived to our store very shortly after we had closed, and the footage shows you driving through our cone blockers to then run to our office. The cashiers had gone home for the day, and we asked if you would please return the following morning. We greatly appreciate your business, however we'd like to sha... read more
"Bad Experience - Sales Person switched price on me" I came into the dealer willing to learn and ready to buy on a CPO i3. Settled on two cars with an agreed upon price, but I needed my wife to drive and experience it herself the next day before selecting one of the two that were identified. One car was dirty and the interior had a few noticeable stains. While the sales person, Wael Gad, said he would get the exterior washed for the next day, I also asked to get some of the interior stains wiped/cleaned. He stated that they ... read more
Business response:
Hello Jon, We are disappointed to hear about your recent experience with us here at South Bay BMW. We are sorry to hear that your car was presented to you dirty and uncleaned, and that no one was willing to help your properly. We are also sorry for all the other negative experience you had here. If you could please contact our customer service management team about this, we would like to do all that we can to help turn your experience around. We would greatly appreciate the opportunity to show you the type of customer servic... read more
"Worst experience in any business. I stopped going there..." Worst experience in any business. I stopped going there years ago but had to bring back my BMW because of a poor tint job( water under tint)They claim I bought a cheaper tint which I would of never done and on my receipt I have no proof because product is NOT written anywhere. They want to give me cheaper non UV blocking tint! This dealership lies so much about everything. They only care about the money, NOT the customer. Service is always trying to get money out o... read more
Business response:
Hello, We are sorry to hear about your recent negative experience with us here at South Bay BMW. We apologize that your window tint was poorly done and that it was the incorrect tint. If you could please contact our customer service management team directly about this, we would like to look more into the situation with you, and right any of our wrongs. We want to help turn your experience around in any way we can. We sincerely look forward to hearing from you! customerservice@mckennacars.com
"Lease inquiry" When you head to South Bay BMW, be prepared for a man experience that’s worse thanks kidney stones. Sales reps are more concerned about responding back to emails and not negotiating a car deal. I was ready to release a car today, but my rep seemed as though he had no desire to help. I asked for a quote on a car, then comes back and says I’m going to quote a payment on a different. What??!!! I asked him to bring me the numbers on both cars, which he did. And that’s all sheet wrote. I asked is that the best you... read more
Business response:
Hello, We are very displeased to hear about your recent experience with us here at South Bay BMW. We would really like to learn more about your experience with us and do everything we can to help turn it around. If you could please email our customer service management team directly about your time with us, we would like to help make your experience better. We sincerely look forward to hearing from you! customerservice@mckennacars.com
"Arrogant sales name dante!!" I tried to purchased the BMW from this dealership,our sales named Dante was so rude and uneducated. DO NOT DEAL with this person named DANTE!!!
Business response:
Hello Ade, We are very displeased to hear about your recent experience with us here at South Bay BMW. We apologize that you felt our team was being rude. If you could please tell us more about your experience, we want to do everything in our power to help turn your experience around! We have our customer service management team looking into this. We sincerely look forward to hearing from you! customerservice@mckennacars.com
"DO NOT work with MARC CLEARY" First off, I have a lot of experience buying and leasing cars, including BMWs. I have also leased a car from this particular dealership in the past and everything went smoothly. However, my most recent experience was very disappointing and I won't be returning unless they make some personnel changes. I had a poor experience with Marc Cleary. My lease was coming due and one of Marc's jobs is to review the car for damage. I had an appointment for 10am and arrived a few minutes early and checked i... read more
Business response:
Hello, We are very displeased to hear about your recent experience with us here at South Bay BMW. We totally hear you, and understand that unprofessionalism can feel disrespectful. We would like to do all that we can to help make your experience better. If you don't mind sharing your experience with our customer service management team directly, it would be helpful for us to know what we can do better so we can improve our service in the future. We want to make sure our customers are getting the best experience they can be r... read more
"Poor sales experience " We went in to test drive X1 and they are on recall so we decided to bump up to an X3. At first I really appreciated the sales persons honesty and he had great energy. We checked out X2 and he had great recommendations and advice to wait for X1. We then asked to test drive the X3 and this is when it became clear he just wanted to get rid of us. He left us on 3 different occasions to go get keys to test drive, each time he came back to clarify what features we wanted the third time we waited at his des... read more
Business response:
Hello, We are very displeased to hear about your recent experience with us here at South Bay BMW. We totally hear you. You shouldn't be left waiting and waiting to test drive a vehicle. If you could please contact our customer service management team directly about your experience, we would like to do all that we can to help turn your experience around. We sincerely look forward to hearing from you! customerservice@mckennacars.com
"Bait and Switch by Phone" I didn't now the practice of "bait and switch" existed by telephone. To be clear, I knew this deceptive practice existed, as I had been a victim of it in the past, but I thought it was only executed when the victim/customer arrived at the dealership. South Bay BMW proved me wrong. I had been in talks about a specific CPO car for about a week. We agreed on a price, and I made arrangements to visit the dealership in person later that day to test drive it and buy it. Well, as I was getting ready to he... read more
Business response:
Hello, We are very displeased to hear about your recent experience with us here at South Bay BMW. We apologize for the miscommunication that may seemed to have happened over the telephone. We would like to do all that we can to help turn your experience around for the better. If you could please contact our customer service management team directly about your experience, we would like to learn more about it. We sincerely look forward to hearing from you! customerservice@mckennacars.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 3,669 reviews.
When is BMW open?
BMW is closed now. It will open at 8:30 a.m.