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BMW
- Automotive
- Lakeland, FL
About this business
Location details
4285 Lakeland Park Dr, Lakeland, FL, 33809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Amazing experience from beginning to end! Our first touch point was via email which was responded to within minutes. George was very responsive and in constant contact. Once at the dealership we worked with Magic who knew all the details of the M3 we were looking at and made the entire process enjoyable. From George to Magic to Lance the manager and Melissa the finance manager this was the nicest experience in buying a car. They have a laid back approach with knowledgable employees who treated us like family. I would highly ... read more
Business response:
That's the kind of experience we strive for every day. I will make sure to pass along the kudos to George, Magic, Lance and our team. Thank you for your pleasant remarks and for your business. Sincerely, Gary Gordon, General Manager.
Break-pads- sensors and belt replacemant. Honored that Albert took time out with me. I was given the opportunity to drive a x1 while my car was getting service. "forever greatful" Ms- Love-
Business response:
We're pleased and grateful that we were able to exceed your expectations. If there is anything else that we may do to improve your ownership experience, please let me know. Warmest Regards, Gary Gordon - General Manager.
I just have to say that my experience today at Fields BMW in Lakeland was an absolute pleasure. The service manager (John Elmendorf) & my service adviser (Brian Woolery) went above and beyond my expectations. I went in to have my vehicle serviced (needed new brakes, brake pads, tires, belts, etc) and not only were these gentlemen understandable and accommodating to my financial needs/ worries - they took the time to explain (and show!) me why my vehicle needed the repairs it did. If I could shout from the rooftops about how ... read more
Business response:
Thank you for your kind words about John, Brian, our team and your experience. It's our pleasure to serve you! If there is anything else we may do to make your ownership even better, please don't hesitate to ask. Warmest Regards, Gary Gordon - General Manager.
Philip was the best! He was authentic, patient, very sincere and honest ! He also was knowledgable and his passion for his work showed ! I have never had a better eXperience on buying a car! I will be back
Business response:
Thank you for the kind words about our store and Philip. We appreciate your feedback and your business. I'm glad we were able to exceed your car buying expectations. If there is anything we may do to serve you better, please let me know. We look forward to seeing you on your next visit. Sincerely, Gary Gordon - General Manager (ggordon@fieldsauto.com).
All of the people my wife and I met were very friendly and the price of the new 328I was arrived at without the normal bantering I have come to expect. I have bought (2) BMW's in Sarasota and (1) in Orlando. But I will come back to Lakeland for my next BMW. I also want to thank Josh Parker and Furman Clark fir making my purchase a pleasant experience.
Business response:
Thank you for your positive feedback from your experience with us. We appreciate your business and I'm glad to hear that Josh, Furman and our team provided you with a pleasant experience - it's something we strive for every day. I look forward to your next visit and if there is any way we can better serve you in the meantime, please call me at (863) 816-1234 or email me at ggordon@fieldsauto.com. Best Regards, Gary Gordon - General Manager.
I have been taking my vehicles to Fields for several years now and every time they give me superior service. I have bought two car from them and have had them service my older BMW also. The service department is very friendly and most importantly listens to and addresses my problems so that they can provide me with the best solutions. I also use the parts department regularly and Gene and Jim have always help me get that hard to find part or are happy to give advice when I need it. Richie in service has gone above and beyond... read more
Business response:
Thank you for your excellent marks! Superior service is what we strive for every day in all of our departments and I'm delighted to hear that we continuously provide you with it. We appreciate your business. Warmest Regards, Gary Gordon - General Manager.
I recently had my BMW serviced at Fields BMW due to an engine light coming on in the car. This required several trips to the dealership to pinpoint the exact cause and work was performed early in the process that did not resolve the issue. On the final service repair which resolved the issue, I asked the service manager, John Elmendorf, to review all the repairs to make sure they were justified. Upon review, John told me that the initial repair was not justified and that Fields BMW would be refunding me the amount of the par... read more
Business response:
Thank you so much for taking the time to give us your feedback and comments on your experience at our dealership - we appreciate your future recommendations. We truely appreciate your business and are happy to have you as a part of the Fields family of dealerships. If there is anything that we can do to better assist you in the future, please do not hesitate to contact me. Best Regards, Gary Gordon - General Manager.
we live in Naples FL, we went to our local bmw dealer and got some quotes on leasing a new 128 conv, the quotes we got just didn't seem good, we also didn't get a good vibe from the place, we went home, got online and found pretty much thee same car online at fields bmw in Lakeland, I called up and asked for a manager, I got lance on the phone explained to him what we were trying to accomplish, within about 8 minutes we had a deal we felt great about. we told lance we would get in the car and drive up, we also explained that... read more
Business response:
You're welcome and thank you, Mark and Ted! It was a pleasure working with you, but most importantly, I'm delighted we could make the long trip up from Naples worth it! Thank you for your business and if there is anything else we may do to better serve you, please let me know. Sincerely, Gary Gordon - General Manager. (ggordon@fieldsauto.com).
This dealership has always gone the extra mile whenever I come in for service or any trouble with the vehicles. All the people are friendly and seem to go out of there way to be helpful. I will be using them and the Mercedes dealership they just built next door for all my purchases. Why go anywhere else.?
Business response:
Thank you and it's because we do genuinely care. We make it our business to know our customers and provide you with the highest level of customer service and I'm happy to hear that we did just that for you. Sincerely, Gary Gordon (ggordon@fieldsauto.com) - General Manager.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 2,464 reviews.
When is BMW open?
BMW is open now. It will close at 5:00 p.m.