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BMW
- Automotive
- Katy, TX
About this business
Location details
20822 Katy Fwy, Katy, TX, 77449, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Repair of battery issues. Repair took several days which was regrettable but understandable given the complexity of the battery/electrical problem.
Business response:
Thomas Rehr, we really appreciate your positive review!
BMW of West Houston Service Dept. Quick, professional, helpful, friendly. All work done exactly as specified in time estimated
Business response:
Forrest Lacy, thank you for your kind words and this wonderful review!
BMW west Dealing with BMW West Service Department is the reason my next car will be an Audi. I LOVE my X5, but dealing with the service dept is not worth. My husband owns an Audi and I hate to agree with him on that, but I should have bought an Audi.
Business response:
Juliana Barnes, we strive for 100 percent satisfaction, and we regret to find out that this was not the case. We would like to have a better understanding about your experience. Please reach out to us at (855) 627-3055 at your earliest convenience and we will do our best to resolve this with you.
Great experience On my second time having Vinnie helping on a new vehicle he made it so easier! Great please and nice people to work with.
Business response:
Julio Aviles, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Service Excellent Customer Service from my service advisor.
Business response:
Manuel Gonzalez, thank you so much for your high rating!
Collision Review Collision appraisal and provided the updates on the status of my vehicle.
Business response:
Tom Logans, thank you for sharing your positive experience!
Ms Evelyn Benitez Joann kept me in the loop of things, via phone calls/texts and e-mails. Great communication and very detailed and informative. Wonderful for a very busy person like me, always on the road. Thank you so much Joann! BMW service is very fortunate to have you! Great experience, hope all other customers experience the same. Evelyn Benitez
Business response:
Evelyn Benitez, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of West Houston!
Alton Reid Joanna was an excellent service advisor and my experience was excellent. Thanks Joanna
Business response:
Alton Reid, thank you for your kind words and this wonderful review!
Excellent Service.... Proactive staff. Probably one of the best BMW dealerships (in my 30 yrs experience with BMW). Staff are extremely professional and helpful at every turn. Kudos to each and every one of them.
Business response:
Vigen Ghazarian, we are so happy to read such a great review about BMW of West Houston! We look forward to your next visit! Take care!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 5,805 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.