This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Westlake, OH
About this business
Location details
24690 Sperry Drive, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Great As Usual" I am on my third BWM lease with these folks and the service has always been absolutely top notch. They are fast, efficient and thorough. I highly recommend them for both the sales experience and service experience.
Business response:
Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at BMW of Westlake.
"Had rear differential and driveshaft replaced." Cassie did a wonderful job making it as painless as possible. I wasn’t looking forward to this repair, but it wasn’t nearly as bad as I expected it to be.
Business response:
Thank you, John, for your business and this review. We're happy to hear Cassie was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
"Jerry Mancini is very good. He is knowledgeable,..." Jerry Mancini is very good. He is knowledgeable, efficient and alwayS looking for ways to help. Jerry when’re above the call of duty this time.
Business response:
Here at BMW of Westlake, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
"I n love having the Middleburg Heights location option..." I n love having the Middleburg Heights location option for service. As usual, they got me in on my schedule and took care of my issue efficiently. Christian, Cassie and Jeff are great to work with.
Business response:
Thank you for the kind words for Christian, Cassie and Jeff in our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.
"The service advisor was a pleasure to work with and she..." The service advisor was a pleasure to work with and she was very knowledgeable and accommodating. This was my first visit to the service department and I have to say it was a positive experience.
Business response:
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at BMW of Westlake. Please don't hesitate to reach out if you need anything else.
"Purchase of certified vehicle" As a long time customer, I took my BMW in for regular service and ended up buying a certified 4 series convertible for my wife. Very quick transaction and dealer was very accommodating. Fred Palmer and Jerry Mancini handled all the details expertly and Mike Niedzwiecki closed all the financial elements with precision. They valued my time and addressed all my needs.
Business response:
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. We hope you and your wife will enjoy your new BMW Convertible!
"First-time customer" Great service. Honest, quick and thorough. They didn't try to sell me on anything I didn't need and respected my vehicle (and me) even though I did not purchase it there.
Business response:
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of Westlake.
"White Glove" Fabulous dealership! First class service! White Glove treatment! Extremely pleased with every aspect of car purchase from the salesman to service to tech guy! Second car lease from this dealership - you will have our business for life!
Business response:
Thank you so much for choosing BMW of Westlake! Congrats on your new purchase, and please don't hesitate to let us know if we can be of any more assistance!
"Fixed my A/C - got me in quickly and fixed the following..." Fixed my A/C - got me in quickly and fixed the following day. Also fixed a brake light and reverse light error without asking. Very much appreciated!
Business response:
Thank you for this wonderful review, Thomas! We are very happy to have provided you with such a positive experience. We sincerely value your business and look forward to your next visit.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 4,082 reviews.
When is BMW open?
BMW is open now. It will close at 6:00 p.m.