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BMW
- Automotive
- Westlake, OH
About this business
Location details
24690 Sperry Drive, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Very accommodating and courteous! " Cassie was extremely helpful in getting my BMW serviced. Communication was excellent! She was very attentive, accommodating and courteous! Kept me well informed as to issues and progress.
Business response:
Hello, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
"Frosting on the cake" Driving a new BMW is a pleasure and the fact that BMW Westlake goes out of its way to make the experience seamless as they inform, educate, and assist you makes this a truly wonderful event. Aaron Moon and Kelly Cavanaugh were attentive and so proactive and Justin and Ian were there to answer every question. Thank you, Donna Levine
Business response:
Donna, thank you giving Kelly, Adam, Justin and BMW of Westlake such a fantastic review!
"Was able to get the car in relatively easy and quick. The..." Was able to get the car in relatively easy and quick. The lady (Cassie) on the phone was very attentive to my needs and concern. Was able to get in and out pretty quickly and the communication between the time it was completed was phenomenal (text is great, as I am in meetings all day).
Business response:
Hello, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing BMW of Westlake!
"Amazing experience end-to-end" Could not have had a better or more transparent experience. I'm an out of state purchaser and originally reached out on a Sunday evening via BMW Westlake's website to learn more about a used Audi Q5. First thing Monday morning, sales rep Tom Zito reached out to discuss. As this was during covid (not to mention I live 300+ miles away) most of our back and forth was conducted on email. Tom was very responsive, explained the process in detail and even reached out over the phone whenever I needed ... read more
Business response:
Thank you for sharing your experience with us! We're happy to hear it went well working with Tom and hope you enjoy your new vehicle. We truly appreciate your feedback!
"Making it Easy" I appreciate the staff at BMW of Westlake for making our car buying experience easy. This was the 2nd car I've purchased from John in Westlake. Both times he was able to match what I was looking for with a car that fit. Thanks!
Business response:
Thanks for giving us such an awesome review!
"Jimmy was absolutely wonderful! I loved working with him...." Jimmy was absolutely wonderful! I loved working with him. He was very kind, helpful, informative and proactive! Thank you for everything and making this an easy transition for us!
Business response:
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jimmy and the rest of our team, and we look forward to working with you again.
"Went in for an oil change. Had all my questions and..." Went in for an oil change. Had all my questions and concerns About my vehicle addressed to my satisfaction. Good customer service, I will be back again.
Business response:
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
"Went in for an oil change. Had all my questions and..." Went in for an oil change. Had all my questions and concerns About my vehicle addressed to my satisfaction. Good customer service, I will be back again.
"Extremely happy with their service. Very easy to work..." Extremely happy with their service. Very easy to work with and extremely accommodating. Cassie has been an absolute pleasure to work with every time I've been in.
Business response:
We appreciate your business and our team looks forward to serving you again soon!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 4,082 reviews.
When is BMW open?
BMW is open now. It will close at 6:00 p.m.