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BMW
- Automotive
- Westlake, OH
About this business
Location details
24690 Sperry Drive, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Replaced Broken Foglight" I've taken my vehicle to this dealership for the last 5 years. The service has always been impeccable. Christian's and Cassie's attention to detail and follow up has always been outstanding.
Business response:
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that Christian and Cassie delivered such a great experience!
"Easy to deal with...very friendly . Dealership was clean..." Easy to deal with...very friendly . Dealership was clean and easy to find. Had a nice selection of cars to choose from. Would consider buying another car from there
Business response:
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
"Nez is the perfect salesman. He took the time to learn..." Nez is the perfect salesman. He took the time to learn about what was important to us and found us exactly what we wanted. What a pleasure it was to work with him. Thanks Nez! You’re awesome! Colleen & Michael
Business response:
Thank you for sharing your experience with us, Colleen and Michael! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!
"Excellence is all aspects of service. Even delivered the..." Excellence is all aspects of service. Even delivered the car due to state line restrictions I had from covid-19. Couldn't ask for better customer service
Business response:
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
"Great Experience " Ken Delk facilitated an exceptional experience. His professionalism, kindness, and overall friendly demeanor made this dealership standout. We will be recommending Ken of BMW Westlake.
Business response:
Thank you, Jen, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ken and the rest of our team, and we look forward to working with you again.
"After visiting other (closer) dealerships, Westlake BMW..." After visiting other (closer) dealerships, Westlake BMW was the first to show me a welcoming, true customer service environment. Jerry was amazing! He made my entire trade / purchase seamless and totally enjoyable.
Business response:
Thanks for your feedback on your recent visit to BMW of Westlake. I'm glad to hear that Jerry was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!
"They are excellent. Prompt and perfect work. They are..." They are excellent. Prompt and perfect work. They are efficient and I never have to wait for any length of time. I will always take my car here for service
Business response:
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing BMW of Westlake!
"This survey applies to Middleburg hts.They performed an..." This survey applies to Middleburg hts. They performed an oil change one day than rear new tires a couple days later where I was provided a loaner car to not be inconvenienced, which I greatly appreciated. Christian was very attentive and thorough.
Business response:
Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience, and it's great to hear that Christian provided such excellent customer service. We will share your comments with our team, and we look forward to working with you again.
"Great customer service here. They fixed the window door..." Great customer service here. They fixed the window door switch sooner than expected. I will bring my car in again next time something needs fixed.
Business response:
We appreciate your business, Mark, and our team looks forward to serving you again soon!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 4,082 reviews.
When is BMW open?
BMW is open now. It will close at 6:00 p.m.