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BMW
- Automotive
- Westlake, OH
About this business
Location details
24690 Sperry Drive, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Cassie kept me in the loop on my repair and the text..." Cassie kept me in the loop on my repair and the text video from the mechanic was great and a nice service to offer, overall a great experience . Thx
Business response:
Hello, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Cassie here at BMW of Westlake.
"Very good experience, as always with Cassie!The..." Very good experience, as always with Cassie! The maintenance was done quickly and I always love getting a loaner vehicle as it helps me decide on future purchases I might make for a different vehicle.
Business response:
Thank you for your business and for this review. We're happy to hear Cassie and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
"Cassie has been taking care of me for over 13 years. She..." Cassie has been taking care of me for over 13 years. She is an asset to your organization. Her ability to clearly state the issues with your car and her friendliness keep me coming back
Business response:
Thank you for the kind words for our service department! We look forward to sharing your compliments with Cassie and the rest of our team. Please don't hesitate to let us know if we can be of further assistance.
"Perfect buying experience! I dealt with Nez through..." Perfect buying experience! I dealt with Nez through phone and email. The process from start to finish was incredibly efficient and the service extremely professional. No surprises!
Business response:
Hello Riley, Here at BMW of Westlake, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Nez, and it was a pleasure having you at the dealership. We appreciate your review!
"The ultimate driving machine and the ultimate buying..." The ultimate driving machine and the ultimate buying experience at the ultimate BMW dealership! This was my second purchase with Jerry and Adam, and can't ever imagine going anywhere else.
Business response:
Thank you so much, Wendy, for your kind words, and for taking the time to leave us this wonderful feedback!
"The service team has always been responsive and..." The service team has always been responsive and professional, would highly recommend them. They provide cost effective and professional recommendations to services needed and always communicate in a timely manner.
Business response:
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at BMW of Westlake. Please don't hesitate to reach out if you need anything else.
"This car is absolutely amazing! I had some initial doubts..." This car is absolutely amazing! I had some initial doubts about the price of the car, but I can say without a doubt it was well worth it! Kelly was super helpful and worked with us to secure the car before anyone else could. Amazing experience.
Business response:
Thank you so much for choosing BMW of Westlake! Congrats on your new purchase, and let us know if we can be of any more assistance!
"Great buying experience from start to finish! Great..." Great buying experience from start to finish! Great communication in the process of buying the car all the way to delivering to Iowa. Would definitely do business with this dealer again!
Business response:
Hi Gerald, It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing BMW of Westlake!
"I really like the text message dialogue. That allowed me..." I really like the text message dialogue. That allowed me to work wherever I was most comfortable rather than a designated area. The seating was very comfortable, I also appreciate the friendly staff, high quality service to the car, and the convenient location
Business response:
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of Westlake.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 4,082 reviews.
When is BMW open?
BMW is open now. It will close at 6:00 p.m.