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BMW
- Automotive
- Westlake, OH
About this business
Location details
24690 Sperry Drive, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Jerry is wonderful. Even though we purchased a 2015 we..." Jerry is wonderful. Even though we purchased a 2015 we were treated as if it were a 2020! No pressure only support! 3rd BMW is a charm!
Business response:
Hello, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Jerry, Mike, and our team at BMW of Westlake are glad to have you as a customer.
"Had a very good experience. The first time while buying..." Had a very good experience. The first time while buying a car I felt the salesman was on my side to get me the best deal. What can I say the dealership’s job is to make money but I really felt like I came out paying a fair price.
Business response:
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that John and Justin met your expectations. Thank you again for choosing BMW of Westlake, we look forward to having you as one of our valued customers for many more years to come!
"Nez was a pleasure to work with. I took six months to buy..." Nez was a pleasure to work with. I took six months to buy a car and he was VERY patient with me! Thank you so much!
Business response:
Thank you! Nez and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of Westlake.
"they had everything ready fir me when i got there and did..." they had everything ready fir me when i got there and did the work as exoected and on time. they were all very friendly and nice. Always nice to take my car there as tbey always keep me infirmed on everything theybare doing.
Business response:
Tim, It's great to hear that Cassie was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing BMW of Westlake!
"I worked with Jerry when I drove up from Columbus to look..." I worked with Jerry when I drove up from Columbus to look at a used M3. He was very friendly and helpful. There was no pressure. When I decided to buy, the vehicle was delivered to my home in Columbus which was much appreciated.
Business response:
Jason, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Jerry or our team can do to assist you, please do not hesitate to let us know. We are always happy to help!
"I have been a customer of the Middleburg Heights location..." I have been a customer of the Middleburg Heights location for 13 years. The staff from sales to service to admin. are very responsive, helpful, and friendly.
Business response:
Hi, Thank you for taking the time to share your feedback with us. Christian, Jeff , Cassie, and the rest of our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
"Service was great, easy to work with, Cassie was super..." Service was great, easy to work with, Cassie was super easy to work with. Give her a raise! I normally do service with another dealer however I will most certainly start going to BMW Middleburg from now on.
Business response:
Tony, Thank you for taking the time to tell everyone about your experience. We are glad you had a great experience working with Cassie. We hope to see you again for all your vehicle service and purchase needs.
"Drove from Pittsburgh to test drive an M850i. Nez did an..." Drove from Pittsburgh to test drive an M850i. Nez did an awesome job of communicating to me prior to coming in about the vehicle and had it already prepared before my arrival. In addition, he took the time and thoroughly reviewed the car features with me prior to sale. A special kudos to the finance department for extending their Saturday hours to finalize the paperwork so that we could drive home the vehicle that day. It should be mentioned they can transfer out ... read more
Business response:
Hi Kim, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
"Phenomenal service, makes the customer feel like a king...." Phenomenal service, makes the customer feel like a king. Christian is extremely professional, honest, and truly cares about you as a customer, as if he is servicing his own family member.
Business response:
Hello, Thanks for sharing your thoughts about your experience working with Christian here at BMW of Westlake. We appreciate your business and hope to see you again soon!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 4,082 reviews.
When is BMW open?
BMW is open now. It will close at 6:00 p.m.