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BMW
- Automotive
- Westlake, OH
About this business
Location details
24690 Sperry Drive, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Very knowledgeable staff the did a great job" We will use them in the future. The use of a loaner vehicle brought to our house and our car being picked up for service is an awesome option. Keep up the good work.
Business response:
Thanks for servicing with us at BMW of Middleburg Heights and giving Cassie an awesome review!
"Service made easy. The vehicle was done in good time and..." Service made easy. The vehicle was done in good time and I was informed throughout the process. I would absolutely recommend servicing at this dealer in the future!
Business response:
Tina, thanks for sharing your thoughts about your experience with BMW of Westlake. We appreciate your business and hope to see you again soon!
"Too good service. Right on point. They don't waste money..." Too good service. Right on point. They don't waste money on unnecessary stuff that might not need fixing. I would recommend this dealership anytime.
Business response:
Thanks for giving the Service department at BMW of Middleburg Heights a fantastic review!
"My new x3" My salesperson (Nez) was awesome, he knew BMWs in side and out. Asked him tons of questions and he was able to answer every single one. Every one was very kind courteous and professional.. All the people from sales to manager and finance were very knowledgeable and helpful. Thank you BMW of Westlake. I love my new X3.
Business response:
Nez is extremely knowledgeable! Thanks for giving an amazing review!
"Very easy to work with" My wife and I were looking for a used BMW for our son. We saw a car online that we were interested in and happenened to be close so we stopped to see the car. With COVID-19 and without an appointment we weren’t sure if we’d be able to drive it. We were greeted promptly by Tom who assured us he’d be happy to show it to us and let us drive it. We liked it and made the deal. We weren’t able to take the car that day as it had just been traded and still needed to be serviced. Tom kept me informed of the p... read more
Business response:
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of Westlake. We will let Tom know how happy you were with his service!
"It’s was a pleasure working with Travis he did such a..." It’s was a pleasure working with Travis he did such a great job - Amazing experience from the initial call to handing me the keys!
Business response:
Travis is great! Thanks for giving such an awesome review!
"Very professional and courteous. My appointment was on..." Very professional and courteous. My appointment was on time and finished promptly. I was kept up to date the entire time and they came and got me out of the waiting area when it was done.
Business response:
We're happy you were happy with your service at BMW of Middleburg Heights!
"John is a professional and courteous salesperson. He is..." John is a professional and courteous salesperson. He is easy to work with and always responds in a timely fashion if he cannot be reached immediately. We have leased cars with John for many years. Ian's knowledge of the new vehicles, and all their many features, is quite impressive. He will make certain you leave the dealership feeling confident utilizing the features available to you in your new BMW! Thank you both for making this leasing experience a positive one... read more
Business response:
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that John met your expectations. Thank you again for choosing BMW of Westlake, we look forward to having you as one of our valued customers for many more years to come!
"Cassie from BMW Middleburg Hts Service department was..." Cassie from BMW Middleburg Hts Service department was able to take me in the next day I called to make an appointment. They were able to quickly pinpoint the problem (valve gasket replacement). Due to the length of time needed to service the car, Jacob dropped me off at my house and and Pete picked me up later on. I’m very pleased with the text updates that Cassie provided during the process.
Business response:
Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Cassie here at BMW of Westlake.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 4,082 reviews.
When is BMW open?
BMW is open now. It will close at 6:00 p.m.