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BMW
- Automotive
- Westlake, OH
About this business
Location details
24690 Sperry Drive, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Cassie is incredible helpful and has always provided..." Cassie is incredible helpful and has always provided timely service. She always makes herself available and holds an extremely high standard for her customer service.
Business response:
Thank you so much for your kind words regarding working with Cassie, and for taking the time to leave us this wonderful feedback!
"Convenient for taking my car in for service. Pleasant..." Convenient for taking my car in for service. Pleasant Staff. BMW needs to go back to including oil changes as covered on their vehicles regardless of where you are in your lease.
Business response:
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing BMW of Westlake!
"The employees are very friendly and informed me of the..." The employees are very friendly and informed me of the work that was done verbally and by photo and impending future work to watchout for.
Business response:
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!
"I recently purchased a pre-owned 5 series and Nez Faraj..." I recently purchased a pre-owned 5 series and Nez Faraj was professional, friendly and easy to communicate through out the whole buying process. Thanks
Business response:
It's great to hear that Nez was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing BMW of Westlake!
"I recently purchased a 750 BMW and had the pleasure of..." I recently purchased a 750 BMW and had the pleasure of working with Ken Delk. Ken and his entire team made the experience so relaxing. From signing the papers to explaining everything on the car, it went quickly and professionally. I was in and out, happily driving my new BMW down the road. Thanks. Robert Jackson
Business response:
It's fantastic to hear that Ken provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing BMW of Westlake! We hope you continue to enjoy your 750 BMW, Robert!
"Jerry was friendly, calming, professional and notably..." Jerry was friendly, calming, professional and notably Covid-cautious. While our experience was dealing with a decade-old subcompact, quite a departure from his usual dealings, I didn't feel a hint of condescension and felt I was taken care of just as well if I were buying a M5.
Business response:
Sam, Thank you for taking the time to share your thoughts on working with Jerry and our team. We're glad to hear he delivered such a great experience!
"Great people and service! Cassie always does a nice job..." Great people and service! Cassie always does a nice job keeping me informed of what the status of the vehicle is and when it will be ready.
Business response:
Thank you for your very kind review. We strive to make sure that all of our customers leave happy. It's great to hear about your excellent experience with Cassie here at BMW of Westlake.
"My first experience with buying a foreign car was..." My first experience with buying a foreign car was outstanding. Jerry was helpful and trustworthy. He was knowledgeable and the dealership was clean and impressive. Bob
Business response:
Thank you for your business and this review. We're happy to hear Jerry was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
"They were very polite. The salesman Jerry put no..." They were very polite. The salesman Jerry put no pressure on. He was polite. The car was clean. They filled our gas tank too. We had a great experience. The second time we have bought there!
Business response:
Thank you for sharing your experience with us! We're happy to hear it went well with Jerry and hope you enjoy your new vehicle. We truly appreciate your feedback!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 4,082 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.