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BMW
- Automotive
- Westlake, OH
About this business
Location details
24690 Sperry Drive, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Nez was outstanding. He was very helpful, and made the..." Nez was outstanding. He was very helpful, and made the process very easy and convenient. I would certainly recommend him to anyone looking for a BMW.
Business response:
Thank you for choosing BMW of Westlake, your feedback and rating mean a lot to us. We're glad Nez was able to help, and we hope to see you again!
"Ken was wonderful to work! He was very supportive and..." Ken was wonderful to work! He was very supportive and understanding with the stress of buying a new car. He made it very easy, very quick. And kept me informed of everything as we went. Thank you Ken!
Business response:
Thank you so much, Bonnie, for your wonderful review! We are thrilled that Ken had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing BMW of Westlake!
"Cassie was awesome and very supportive. I tried westlake..." Cassie was awesome and very supportive. I tried westlake store and advisor John was rude and did not want to help at all. i explained my situation to John at Westlake and John hung up on me i called Middleburg store and Cassie was awesome from the start and was appologetic from the start that the Westlake advisor hung up on me. i will only deal with the middleburg store for now on and Cassie will be my advisor.
Business response:
It has been a pleasure serving you, Robert. Quality customer service is always our number one priority, and we're happy to hear that Cassie met your expectations. Thank you again for choosing BMW of Westlake, we look forward to having you as one of our valued customers for many more years to come!
"Service department where very nice and attentive...." Service department where very nice and attentive. Everything that was done or needed to be done was explained to me with details. I'm satisfied with the service I received.
Business response:
We are very happy, Carolyne, to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
"I love my new car! From Sales to Finance to Genius, I..." I love my new car! From Sales to Finance to Genius, I had their undivided attention the whole time I was there!! This is our fifth car and they make it so easy!
Business response:
Congratulations on your new vehicle, Margo! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!
"Cassie is always so friendly and professional. She is..." Cassie is always so friendly and professional. She is great to work with and keeps you informed on the progress of your service. I appreciate her and the rest of the team.
Business response:
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
"Efficient service. Friendly staff. In and out in a timely..." Efficient service. Friendly staff. In and out in a timely fashion. Great job. I would recommend their service to others seeking to get work done.
Business response:
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
"Ken was very patient. I spent a lot of time looking at..." Ken was very patient. I spent a lot of time looking at the different cars. He understood what I needed and he made sure my needs were met. Very professional. We are already planning on buying another car from them.
Business response:
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at BMW of Westlake are glad to have you as a customer.
"We have not yet used the service department as its been..." We have not yet used the service department as its been less than a week in the new M235, but the dealership has worked to ensure we knowledgeable on the vehicle features, was able to get our app setup and resolve some issues regarding our title from our trade in... overall for us the experience has been positive.
Business response:
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of Westlake, we look forward to having you as one of our valued customers for many more years to come! We hope you continue to enjoy your M235!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 4,082 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.