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BMW
- Automotive
- Westlake, OH
About this business
Location details
24690 Sperry Drive, Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"This is my first BMW. Jerry was very responsive, helpful..." This is my first BMW. Jerry was very responsive, helpful and friendly. Ian was very knowledgeable, answered all of my questions and very patient. Tom was helpful when I was still considering a CPO BMW.
Business response:
It's fantastic to hear that Jerry, Tom, and Ian provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing BMW of Westlake!
"Nez was very helpful and "no pressure" in the sales..." Nez was very helpful and "no pressure" in the sales approach. He and BMW Westlake exceeded our expectations! We will use the dealership again and recommend it.
Business response:
Thank you, Renee, for your business and this review. We're happy to hear Nez and the rest of our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
"The staff was friendly and accommodating, and the repairs..." The staff was friendly and accommodating, and the repairs were done well. Expensive, but that's what you sign up for when you buy a BMW.
Business response:
Thanks for sharing your thoughts about your experience with BMW of Westlake. We appreciate your business and hope to see you again soon!
"This is my third BMW. John C helped me get all three...." This is my third BMW. John C helped me get all three. He is very knowledgeable and responsive. He is easy to reach and explains car deals very well. I would recommend him to anyone!
Business response:
Thank you for taking the time to share your thoughts on working with John and the rest of our team. We're glad to hear we delivered such a great experience!
"Super quick in and out. No attempts to upsell. Took me..." Super quick in and out. No attempts to upsell. Took me a half day to complete paperwork at a different dealership a few years back. Nez and Dirk were able to get me in a new ride in total less than an hour. Overall a great experience!
Business response:
Thank you for sharing your experience with us! We're happy to hear it went well with Nez and Dirk. We hope you enjoy your new vehicle. We truly appreciate your feedback!
"My 320i was in for service for an electrical issue. I..." My 320i was in for service for an electrical issue. I would like to highlight service advisor Cassie Thadeus for her outstanding customer service. She is always thorough and professional.
Business response:
Thank you for the kind words for Cassie and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
"Jerry, Dirk, and Ken were great to work with. This was..." Jerry, Dirk, and Ken were great to work with. This was my first BMW experience and certainly will not be my last. Dirk brought it all home with his Genius overview.
Business response:
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.
"Easy to make appointment at times convenient for me. They..." Easy to make appointment at times convenient for me. They provide a loaner so I can go home while they work on my car. Always friendly and efficient.
Business response:
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at BMW of Westlake. Please don't hesitate to reach out if you need anything else.
"I recently had a phenomenal new car buying experience..." I recently had a phenomenal new car buying experience working with John Caruso. John brought out the vehicle and dropped off at my home to test drive. He worked easily with me on price of the car as well as value offered for my trade. When I agreed to purchase the new vehicle, he drove it to my home during a snowstorm so that I wouldn't have to drive to the dealership. He brought all the paperwork with him and I signed everything in a matter of 15 minutes. Exceptiona... read more
Business response:
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing BMW of Westlake!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.9 star rating with 4,082 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.