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BMW
- Automotive
- Silver Spring, MD
About this business
Location details
3211 Automobile Blvd, Silver Spring, MD, 20904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Seamless purchase with exceptional customer service" I was doing online search for the BMW 750I x drive series with certain options and my dream car was available at Silver Spring and few other dealers. I happen to get in touch with Max Moyer who was very responsive, helpful and ready to work with me long distance as I was based out of Minnesota (2.5 hrs flight). Eventually, we negotiated a price which was win-win deal for both of us (most of the deals fail because one guy loses and other wins) . I flew from St Paul to Balt... read more
Business response:
Vikas, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
"Much Much easier than I expected" I recently turned in my lease on my X1 and decided to get the 2020 X4 and it has been a much easier process that I initially thought. First, my sales advisor Andy Alexis was very professional and focused on what my needs were, as opposed to trying to sell me what was on the lot. He was extremely attentive and made suggestions on options that I had not even thought about. At no time, during my buying experience did I feel pressured to get something I did not like. When I hear my friends talk... read more
Business response:
Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
"Dave Strassman Review" Dave was great to work with! We told him what we were looking for. He was attentive, kept us informed of all options, worked to get us a great deal. He was thorough and personable. He is trustworthy and even came in on his day off to help us. Great experience, and exceptional service!
Business response:
Rob, thank you for your high star rating. We're happy to see that your experience with us was excellent! We want all our customers to feel this way when leaving our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
"Efficient, Personable and Fair" Lonnie is efficient, personable and fair. I came in to the store with a concise deal in mind, and Lonnie made it happen. He got us into the car we wanted, in the timeframe we wanted, and for the price we wanted to pay. When it came time to iron out the final points of the deal, Lonnie brought us with him to the sales manager’s office — rather than waste time going back and forth between the sales manager and customer. He read the situation correctly and did what he needed to make the deal hap... read more
Business response:
Hello, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
"My best first buying experience ever! " I pretty much knew what I wanted to get but I wouldn’t say I have the best credit. Karen took her time to explain the process to me being that this was also my first time buying a car. Her customer service skills are phenomenal not only does she have so much patience (giving the fact that buying a car is an all day thing) but she is the most sweetest and caring person. She actually cares! Most sales reps will just say “Sorry, you don’t qualify...goodbye, have a nice day!” or if you do... read more
Business response:
Rrivas, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope to be of service to you again! Take care!
"Best car buying experience " Andy was by far the best sales person I’ve ever worked with, very honest and professional! The process was very simple and easy. I told Andy exactly what I was looking for and he executed to a very high standard! I am a very proud buyer!
Business response:
Shavon, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. We hope to be of service to you again! Take care!
"Buying used BMW experience " Overall impression - Professional, attentive, patient. No pressure salesmen, and sales manager; very grounded and transparent; was buying used BMW, and tried multiple cars before making final decision. Came over to the dealership several times and Karen was always patient and very friendly and no pressure person, gave a lot of useful information to pay attention to when making decision. She followed up with the emails after each visit and was providing as much information about the cars as possi... read more
Business response:
Sterskin, thank you for your feedback. We're thrilled you found our teams knowledgeable and the whole experience pleasant and easy. Karen will be very happy to hear about your kind words and recommendation! Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Silver Spring!
"My Best Service Yet" I can’t say how truly happy and excited I am that I went through Andy A. at BMW of Silver Spring, MD for my purchase. I’m not usually the one to write reviews, but I felt compelled to advise everyone that this is the guy you should seek. From beginning to the end, the transaction was smooth and clean-cut and that’s what I like. No hidden scams, no hidden agendas. Also, I purchased a Jeep Grand Cherokee off the BMW lot, and I received the same care and service as if I were purchasing a BMW. The atmospher... read more
Business response:
Thank you for your support! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
"Best BMW Sale Advisor Andy Alexis" You simply will not be disappointed with having Andy Alexis as your BMW sales advisor. He always a step a ahead of and thinking about your current and future needs. For this reason I simply keep returning to Silver Spring to purchase my vehicles. Great listener and will not sell a vehicle that does not suit you to make a sale. He simply does not fit the theme of a car salesperson. You want a person that has your best interest at heart and someone’s opinion on BMW’s you can trust.
Business response:
Andrea, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We want all our customers to feel this way when leaving our dealership! We hope to be of service to you again! Take care!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 8,414 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.