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BMW
- Automotive
- Silver Spring, MD
About this business
Location details
3211 Automobile Blvd, Silver Spring, MD, 20904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Purchased an X5 m50i from Eric Lovo. This is our second new car purchase from Eric and he has been awesome to work with. He is knowledgeable, responsive and above all, fair and completely honest. There is no need to follow up with Eric as he is always on top of things. It's an absolute pleasure working with someone who knows his product and enjoys what he is doing.
Business response:
Hello, congratulations on your new vehicle and thank you so much for your feedback! Our team member Eric will be very happy to hear about your kind words and high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Have a great day!
Kyle was awesome to work with! He was extremely responsive in working out a great deal for my purchase of the M440. He is also very knowledgeable about the car and was able to answer any questions I had. I would happily go back and buy another car from him
Business response:
Hi, thank you for your kind review; we are happy to pass along your comments to Kyle here at BMW of Silver Spring! Please don't hesitate to reach out to us if there's anything more we can do! Take care!
This is my first time buying a vehicle from a BMW dealership and I must say it was one of the best buying experiences I have ever had. Harold Shelby was outstanding! He was very patient, attentive and accommodating. He truly made our purchase seamless. I would recommend Harold to anyone looking to make a purchase from the BMW Silver Spring location and I will be buying from Harold again in the future.
Business response:
Hi, thank you for your kind review; we are happy to pass along your comments to Harold here at BMW of Silver Spring! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I am delighted to work with Kyle in purchase of my X3. He was very responsive and helped me in selecting the car I was looking for. He has a professional attitude of dealing with customer and deserve recognition.
Brittany was absolutely fantastic to work with. She helped us lease two cars, including one that we built from scratch. She also facilitated two trade ins. The process could not have been smoother or more pleasant. I highly recommend Brittany to anyone looking for expertise without ego!
Ron Is a 5 review in all aspects of sales process. No need to write any more
"First off, I'd like to say that the one-star reviews on..." First off, I'd like to say that the one-star reviews on here are rubbish. Much like a CEO, a GM can be blamed for a lot of problems they have absolutely no control over. But anyway... This will be a short review because I think that one particular interaction I had with Matthew speaks volumes. Like most buyers these days, getting to the finish line took a LONG time and the path to get there had many bumps--some bigger than others. After one of those bumps, I emaile... read more
"Pedro was efficient, personable and clearly knew what he..." Pedro was efficient, personable and clearly knew what he was doing. He did not waste our time, something that has occurred in our interactions with other dealerships.
Business response:
Ann, Thank you for taking the time to give us a review on DealerRater. Based on your comments, and feedback to our staff, it seems like you had a great experience. If there was anything that was not “5 stars” please contact our General Manager, Matt Dolesh, at 301-679-4375 or mdolesh@mileone.com. Thank you again for your business!
"Zero Stars. First impressions are everything. My brief..." Zero Stars. First impressions are everything. My brief encounter with Erik did not meet any of my expectations of what quality customer service is, especially of what BMW represents. On this particular day/early morning It was my very first time visiting the service department, since I had just bought my BMW i3 three months prior. When I walked in I was a bit confused as to whom I needed to talk to since I noticed some of the service staff were preoccupied with othe... read more
Business response:
Hello Frances, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 8,414 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.