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BMW
- Automotive
- Silver Spring, MD
About this business
Location details
3211 Automobile Blvd, Silver Spring, MD, 20904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Amazing customer service!" The staff at BMW of Silver Spring is amazing! I recently purchased a 4 series and could not be happier with the car and the service I've received throughout the entire process. A special shout out to Pedro Delgado from finance who really went above and beyond to make sure my temporary tags were renewed, despite all the issues w/ COVID! Thanks again Pedro!
Business response:
Nathalie, thank you for your support! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Silver Spring!
"The Ultimate Buying Experience!" I've purchased 10 BMW's over the past 15 years, all from this dealership and all from Andy Alexis. Being in the service business, to me it's about the service experience and he never disappoints. I mention only him but there are so many people that go into this process and they all make you feel like you're the only customer that matters.
Business response:
Bjrenko, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership! Safe travels!
"Terrific experience with Karen & Joanna @ BMW Silver Spring!" I purchased a wonderfully maintained 2014 BMW X3 in July 2020 that was traded in only hours before - it was a very easy experience working with Karen Herbert. Karen and Joanna were flexible for me to bring my leased BMW on my day off and to the swap for the 'new to me' 2014 X3. I really appreciate Karen's flexibility for safe test driving during this pandemic. Also, the detail team did a terrific job and the car looks brand new! I am so happy with my purchase! I ... read more
Business response:
Keri, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Thank you so much for choosing BMW of Silver Spring! Safe travels!
"Excellent service. Eric, and everyone at BMW Silver..." Excellent service. Eric, and everyone at BMW Silver Spring, went above and beyond to get everything taken care of. Service was quick, concise, and exceeded expectations.
Business response:
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
"Mr. Ron Askew offered nothing less than amazing service...." Mr. Ron Askew offered nothing less than amazing service. Very patient and honest as he went above and beyond to make sure that my car was perfect for me! He has gained a loyal customer in me. Thank you for everything!
Business response:
Hi, we're so glad that we were able to go above and beyond your expectations! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
"Professional Sales Rep Eric Lovo" Eric was a joy to work with. He is very responsive, polite, and personable. I appreciate the time and effort he exuded working with me. Thank you Eric.
Business response:
Suzanne, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Silver Spring! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
"Great Experience! " I recently bought a X5 from BMW of Silver Spring and the process couldn't have been easier. My salesman, Ben, was fast to reply online, provided me all of the information that I asked for prior to going to the dealership, stuck to the deal he offered via text, and made the overall process of buying my BMW as pleasant as possible. Additionally, their finance department was very quick and didn't try to pressure any decisions. I highly recommend BMW of Silver Spring.
Business response:
In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help. Safe travels!
"RBGinDC" Bought my 3rd car (X3) from BMW of Silver Spring (and traded in one (M2) as well). I want to thank Max (sales manager) and Lonnie (client advisor), for their excellent service. I appreciated their straightforward, easy going, and attention to detail approach to car sales. I maximized my deal in a friendly environment. Additionally, the dealership is updated and clean. COVID safety protocols present and apparent.
Business response:
Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
"Excellent service" I was pleasantly surprised by their customer service. In less than 3 hours, I become an owner of BMW X1. This dealership is highly recommended.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 8,414 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.