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BMW
- Automotive
- Silver Spring, MD
About this business
Location details
3211 Automobile Blvd, Silver Spring, MD, 20904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Excellent Customer Service with Eric and Max!" What is unique about this review is that I did not end up purchasing a vehicle, but the service I received from Eric Lovo and Max Moyer during the process was outstanding! There were no less than 40 detailed email messages. COVID-19 has created a unique environment, and the dealership was prepared, masks were worn during the test drive, there was no buying pressure or stress, and the remote experience was exceptionally well handled. I found working among seven dealerships in th... read more
Business response:
Steve, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
"Horacio provided EXCELLENT customer service" I contacted BMW of Silver Spring to order parts for my car. I was hesitant about going into the building due to COVID-19. Horacio was VERY patient. He walked me through the process, reviewed the pictures of what I needed to order, and gave his BEST recommendation. He explained the online payment method as well and the text message payment method. Throughout the whole process, he followed up when we were disconnected to ensure clarity and completion of the task. After I completed ... read more
Business response:
Joy, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
"Great experience purchasing a car" I bought an X5 from Gen Awanohara. Overall I had a great experience. I bought the car sight unseen out of state so it was especially challenging but Gen was very responsive and detail oriented. Would definitely buy from him again.
Business response:
Andrew, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We sincerely thank you for the positive review, and look forward to seeing you again soon!
"Outstanding response to our car search" Ms. Karen Herbert provided outstanding service during our recent search for a manual transmission car. She replied immediately to our email request, and had the car ready for a test drive within hours. She is incredibly knowledgeable and honest. Manual transmissions are hard to find, but she did it. We had a thoroughly positive experience with Karen.
Business response:
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
"Great Experience" I bought my first BMW X3 with Gen, who has been great help throughout the process. I will definitely recommend him to any potential buyers.
Business response:
Hi, thank you so much for your positive comments about BMW of Silver Spring! Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Silver Spring!
"Crafty Client Advisor" BMW of Silver Spring, MD has great employees but 1 stands out for exceptional service, Andy Alexis, Senior Client Advisor. Andy is an experienced "sales guy" -- he provided me with the best deals available when purchasing my last 2 cars from BMW. If anyone is looking to buy a wonderful car from a wonderful Dealership, you need to consult Andy Alexis, a wonderful Client Advisor for an amazing deal. Well Pleased Customer, Alan T. Austin, X3 driver
Business response:
Beamer, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Silver Spring. We want all our customers to feel this way when leaving our dealership!
"They are great!! They showed me great inventory of cars..." They are great!! They showed me great inventory of cars and worked with me to get the car I wanted, first pick. Salesman was awesome!!
Business response:
In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!
"Nice Experience" We did have a nice experience on BMW X3 purchase with Gen, he helped a lot and shared many professional ideas with us, good job.
Business response:
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Silver Spring. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
"Excellent" The dealership was very nice and my sales person Andy Alexis was very nice to work with, we first spoke on the phone many times and then we came in and made the deal
Business response:
Hi, we're happy to hear you had such a positive experience with our team! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 8,414 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.