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BMW
- Automotive
- Sterling, VA
About this business
Location details
21710 Auto World Circle, Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
This dealer would not accept a deposit on an advertised 2013 Ford Fusion SE. Dealer sent me the paperwork to complete after not returning my calls. I tried to confirm the fax number to fax signed documents back. I had to email them back instead. Dealer wanted proof of insurance and a photo of check texted to salesperson. I sent everything. Only after dealer received it, did they bother to say it got sold. This was the same morning I sent everything back. Dealer does not do business fairly. Better Business Bureau gave them a ... read more
28 Months ago, brought my 328xi in for an oil change at Sterling BMW and came out with a list of "need to be dones" costing about $4300. Majority were urgent!!!!. Had my mechanic look it over said, no immediate needs. In Nov, 2015, dropped my BMW off at a PA. BMW dealership; asked for a review of work need for 70K miles. Only needed oil change, a cabin filter, and brakes. What can I say---don't trust Sterling
I am a first time BMW buyer and long time enthusiast and this dealership totally tarnished the brand and image that BMW tries to promote. I was provided misleading information about my vehicle after a direct inquiry about a known issue. Upon receipt of the vehicle after it was shipped directly to another BMW dealer I preferred, it was clearly not what was described or told to me. The only saving grace from my view is that I have family who work for BMW who represent all that BMW NA tries to promote. If it were not for this, ... read more
My experience with this dealer started off on the wrong foot when the first Sales Advisor neglected to follow up with me to keep me inform. I then decided to go to Passport BMW, but was later apologized to and invited back to this dealer with the assistance of a new Sales Advisor. Initially, I thought I was receiving great service until the week after of leased a 2015 750i. I started receiving e-mails and alerts stating that the car needed an oil change even though it only had 200 miles on it. I called the service department... read more
Be careful with Danielle Noble and Jim Gallas. Danielle is a Service Advisor with an attitude and Jim is a slick Finance Manager. Don't do business with them.
I'm a long term BMW owner. But, my experience with this service department has been nothing short of miserable. And this is NOT the first time I've had problems with them. The transmission warning light light activated in my wife's X3 came on yesterday. She was concerned and so was I so I called the Service Department to ask for help. Of course they were all busy with other customers which is ALWAYS the case at this dealership, and would not take my calls. So, I left several messages with return contact info but NONE were re... read more
BMW of Sterling have a horrible service department. I bought a brand new 2014 BMW X6 with only 7 miles on it. after driving it for about 3,000 miles, i noticed a vibration during soft braking and slowly noticed the front tires going bad. When i took it in the first time, they took about two weeks only to tell me the tires are bad, and replaced the tires ASAP. Their explanation was that the manufacturer tires were defected. i drove again for another 3,000 miles and noticed the exact same issue happening. Took it in and they c... read more
Business response:
Art, I would first like to apologize for the ordeal that you are having with your tires. I assure you, that our Service team has only intentions in solving the issue, and I am sorry that we have failed you. I would like to further investigate the issue with the Service team. Please give me a call at your earliest convenience. Jesslyn Jones Business Development Manager 571-434-2400 ext 1203
I bought what I thought was new BMW Z4 from BMW of Sterling. Later I dicovered the warranty had been started a year and 4 months prior to my purchase so that I did not receive the standard 4 year warranty. After 3 months of the dealership not returning my calls I meet with an attorney and informed the dealership of my meeting. They then sent me a one year extended warranty which is not as good as the original warranty, and the extended warranty is still 4 months short of the originally paid for new car warranty. I recently s... read more
These folks failed to offer me GAP insurance, although I bought everything else they offered the night I bought my X3. My car was totaled 8 months later by a deer, and boy was I surprised to learn I was underinsured and now owed more than $9,000. It's not as if I was buying a Yugo, for crying out loud. I expected BMW to take care of me. And they just let me down. I'd never even heard of GAP insurance until my car was totaled. BUYER BEWARE. Get GAP insurance if you finance. DO NOT leave this dealership underinsured. Now fight... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 4,361 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.