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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"I have been a customer for years and have always been..." I have been a customer for years and have always been well taken care by my supervisor. I rarely have issues with customer service, but I have found that communication between the valet, technicians and service advisors needs some work!!! My most recent visit I provided a list of things to be completed on My car and only three of the six were addressed. I was told to bring the car back next week because they were super busy!!
Business response:
Thanks for letting us know what we got right and where there's room for improvement. We always appreciate hearing back from our customers and have sent your comments on to our team to take action. We hope that next time we see you, we earn your full five stars.
"Always Good Service" I have been to many service departments throughout my lifetime with all types of cars. Every time I bring it to BMW Sarasota they greet me by name, listen to what I have to say is wrong with my car. Mine was simple, just a routine maintenance and oil change and check the tires. Derek Thomas, the service person, kept me informed of all the updates and any issues on the car. The mechanic checking out my car even sent me a video of my car with the good and needs attention items. The car needed new tires. D... read more
Business response:
Thank you for your full five stars! We're so glad that you enjoyed your visit with us from beginning to end.
"First Rate Service Dept" Derek Thomas was very easy to work with. My BMW was repaired with maximum ease and minimum trouble or sales pitch. When you take it here, you know it will be fixed correctly.
Business response:
Thank you for your fantastic review!
"Nice people to do business with." It's always a nice experience buying a car from BMW of Sarasota thanks to Ed Citron and Emilio Torres. No hassle, no problems, no surprises.
Business response:
Thanks for your outstanding review! We appreciate it!
"Great Service as Always at BMW of Sarasota" I had another experience that underscored the value of driving a BMW and working with this dealership in particular. I started my day with a low tire warning on my passenger rear, and the tire was indeed low. Concerned, I had it checked out at a tire store near my home, which confirmed a nail hole that couldn't be fixed. I prefer to have Sarasota of BMW do all of my service, and the local tire store did not have the proper tire in stock anyway. With the run-flat tire pumped up, I ... read more
Business response:
Joel, we are thrilled to have earned such an amazing review from you! We're very proud that our team has earned your trust and your loyalty. Thank you so much!
"Scott Gould did a great job!" Scott provides a very low stress repair visit by promptly following up and checking in. He was pleasant and thorough when reviewing the billing and overall did a fantastic job!
Business response:
Thanks for the stellar review! We appreciate it!
"Nice folks" This visit was good. There was a large delay in getting a tire in, but I believe they said it was due to the holidays.
Business response:
Thank you for your patience when it took us a little longer to get your tired. We're glad that besides that small issue, you had a great visit with us -- thank you!
"Excellent service!" Friendly, professional service. Highly recommend. Wait time was very reasonable and Tiffany kept me informed of the status of the car. And really good popcorn!!
Business response:
Thanks for the amazing review! We're so glad that you enjoyed your visit with us.
"Went out of thier way to accommodate me" I needed to replace a tire at short notice and BMW managed to get me booked in quickly. They had the tire in stock and were happy to price match an estimate I had from another tire company. They did not stop there. They also addressed a recall issue I was not aware of and did an oil change at the same time. This saved me a lot of time and trouble associated with a follow up visit. Jorge Mere, the Assistant Service Manager did an excellent job. Thank you Jorge!
Business response:
Thanks for your wonderful review!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.