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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"Great experience" Susan was fabulous from start to finish and JP was great as well. I recommend them highly!!! She was professional, knowledgeable and efficient. I also loved Chad my BMW Genius!
Business response:
Thank you for the amazing review, Stacy!
"Interior Repairs. " I was in and out in an hour on an estimated 1 1/2 -2 hour repair. I couldn't be more pleased with the way the interior looks showroom new. Gregg coordinated the repair,Valentina handled the paperwork with a smile. The personal touch was something you don't expect at a car dealership, it goes a long way in keeping the customer happy. Thanks, guys.
Business response:
Thanks for taking a moment to tell us how much you enjoyed your visit with us!
"A simple oil change tool 2 hours." Jorge the service individual was very helpful. He did a great job of explaining what the service entailed. My only disappointment was the 2 hours it took to change the oil. It would have been fine if this was explained to me over the phone when I made the appointment. Then I could have planned my day better.
Business response:
We apologize that your oil change took a little longer than expected but are pleased that overall, you had a positive experience with us!
"New car purchase " Eric was a very knowledgeable salesman and worked to earn our business. I look forward to many many years of fun in my new car.
Business response:
Thank you very much for your great review, Kathy! Enjoy your new car!
"Good deal with no gimmicks" The salesman Jonatan and the sales manager Jerry negotiated with me through the phone and the deal was virtually done when I came in to sign. I traveled two hour to buy this car. It is a great car for the price and a good experience all together. Tammy made the financing painless with a great rate for a used car.
Business response:
Thank you so much for your fantastic review!
"Helped Me Out in a Jam" I actually was on my way back to my primary house in Pennsylvania when I got a flat tire. I called BMW for a tow and was towed to the Sarasota dealership. It was already late in the day but everyone there went out of their way to help me get back on the road that evening! From John at reception to Judy who was my Service Advisor, they were all so nice and pleasant to deal with. I sincerely appreciate their help getting me all fixed up and home on time.
Business response:
Josh, we're very happy to know our team went above and beyond for you to make sure you were taken care of quickly. Thanks for the amazing review!
"Run Flats" My service was great once I got in touch with Maria. Although it took quite some time to actually get to speak to someone who knew what they were doing everything went smoothly. Maria was diligent followed up with me and gave me the information I needed to make a decision on the repairs very quickly.
Business response:
Thanks for letting us know that Maria took great care of you from beginning to end!
"Service was very good." I have a major complaint about how my Z3 was treated. There are scuff marks on the rear number and right front fender. The paint has been scratched off in both places, and I expect BMW of Sarasota to make the necessary cosmetic repairs.
Business response:
Robin, we're sorry if everything wasn't to your satisfaction. Thank you for bringing this to our attention; we've forwarded it to our team and they're looking into this situation right now. Despite this issue, it seems that overall, you had a positive visit with us and we're happy to hear that. Please don't hesitate to reach out to us if you have any further information you'd like to share. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Always great service " Jorge Mere at the service department is new to the team at BMW Sarasota; however he goes over and beyond the call of duty. Very attentive, professional and pleasant to deals with. And so is Sonia... when I call the service Dept for any reason, she is always eager to help out and make sure I get the right answers. She’s even once solved my problem with the alarm on the phone without the need to bring the car to the dealership. Terrific lady
Business response:
Robert, thanks for taking a moment to shine a spotlight on two outstanding members of our team, Jorge and Sonia. We're glad that they and the rest of our team has made your visits great ones; thanks so much!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is open now. It will close at 5:00 p.m.