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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"Quick and easy" Maria was great to work with as always. She was quick to respond and follow up with me on status of vehicle. Great waiting area inside.
Business response:
Thank you for letting us know that Maria took great care of you!
"Where did my $29.95 oil change go?" First of all, it's a beautiful dealership with a great customer service lounge. I was greeted promptly by my service advisor Seth who made me feel right at home. I had brought my 2013 135i in for a $29.95 oil change courtesy of a BMW of Sarasota service department mailer. As we began discussion on the purpose of my visit, Seth checked the VIN# and promptly informed me that the vehicle needed a brake fluid flush and refill, along with a cabin filter. I did know that BMW recommends a brake ... read more
Business response:
Chris, thanks so much for your wonderful review!
"Exceptional " I visited the service center two days ago and was told by a different service consultant that my car is under Canadian free maintenance program and is not eligible in the US. I told him that the dealership had done this in prior years, but he refused to accept. I came back two days later for fog lamp replacement, and I mentioned to Maria about the experience and problem that I had. She voluntarily checked with the warranty manager and told me that they can still service it for free under the program. All done ... read more
Business response:
We're sorry that there was an initial communication but happy that Maria was able to clear it up for you. Thank you for the great review!
"normal service handled just right" The service people at BMW continue to excel in customer service and quality care..always courteous and accommodating ...I can count on them to get my car in and out in a reasonable time and keep me apprised of the process along the way
Business response:
Thanks for your stellar review, Raymond!
"Service" This center was efficient in providing needed service in a timely fashion.the waiting area was clean and inviting.staff was friendly and eager to answer any questions.
Business response:
Thanks for the wonderful review!
"Disappointed in Check In process" Appt for 1030 for first service, arrived 1015, waited in car for 5 min then realized advisor process different than previous at Toyota. Got out of car and told to go to podium for check in, waited in line, no warm welcome, signed in, assigned advisor and was told to wait inside until he comes. So I couldn't leave it and had Lyft coming to take me to 11 appt. Advisor didn't come to check me in until 1040-1045 so had to reschedule 11 appt to anther day. Waited at service waiting room, crazy b... read more
Business response:
We apologize for not making your check-in a smooth process. We pride ourselves on delivering great customer service and will go over your comments with our staff to see what we could've done better. Thank you for bringing this to our attention. We're glad to hear that you enjoyed your time in our lounge and that your service appointment was quick. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Reset" Service advisor Lewis was extremely helpful Made our visit service call easy. I will want to use them again to take care of my BMW
Business response:
Thanks so much for your excellent review! We look forward to seeing you again!
"great experience " Everyone at BMW was great from the minute we walked in the door till the minute we left with our new car. We would highly recommend Tatiana
Business response:
Thank you very much for your wonderful review! We're glad that Tatiana and the rest of our team made your visit a great one.
"Greeted me and took care of service in a timely manner" Appointment was easy to get via email. Service was friendly and timely. Derek was personable and kept me updated throughout. The lobby was relaxing and enjoyable
Business response:
Thank you so much for the fantastic review, Jeff and Alicia!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.