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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"Annual Check Up" From start to finish I was treated like a person of consequence and not one of the multitude. Everything I asked for was checked and taken care of. Seth went above and beyond his duty to take care of my questions and wants. The waiting area was full of treats, TV, current newspaper, magazines and interesting people. I gave them a time frame because I had one other appointment that day and I got out in plenty of time to get to where I needed to be.
Business response:
We're glad to hear you had a great visit with us. Thank you for the wonderful review!
"Great Service Dept." My customer service consultant is Maria. She is the best I have ever worked with. She takes care of me from start to finish. I always look forward to seeing her and her beautiful smile. Can not say enough about their customer service.
Business response:
John and Cathy, thank you very much for the amazing review!
"Great service " Very quick and friendly service. I trust everything was taken care of for my car. Valentina communicated with me very well about what to expect and reviewed future repairs. She was very pleasant to talk to.
Business response:
Thanks for your amazing review, Jonathan!
"I expected to have my repair made without cost to me. " The repair parts are on order, and I will not be charged for them. Greg was extremely helpful and responsive,and I greatly appreciate his efforts.
Business response:
So glad you had an excellent service visit. Thanks for your amazing review!
"Service " Team communicated with me throughout the process. Some other items had to be done that I wasn’t anticipating but they notified me in a timely manner so it wasn’t an issue.
Business response:
We're happy to hear you had a wonderful visit with us! Thanks for your amazing review!
"Other than being ignored, it was okay" I arrived at 9:30, right on time for my appointment, was told Seth would be taking care of me. I gathered some items out of the car and went into the lounge to wait, and wait.....and wait some more. No one came, so by 10:05 I went to the desk to inquire and tell them I needed to leave at 10:30. They called someone and I was told Seth called in sick. Really? Why was I assigned to him on arrival? I was then greeted by Fernando, the service manager who checked me in. He asked if I had sig... read more
Business response:
We truly apologize for what seems like a very frustrating situation. Thank you for bringing this to our attention; we will review your comments with our staff to ensure we communicate in a timely and clear manner next time. Please reach out via email if there's anything else you'd like us to know. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"Replacement of charger for i3" Greg Jones was very good and very fast to diagnose and then replace the i3 charger. Thanks for the great service. Very happy with the result.
Business response:
We're glad that Greg took excellent care of you! Thanks for your full five stars!
"Ecellent Customer Service!" I got the white glove treatment from Maria! Brought in our X5 for a folding mirror issue. Initially I was told that the CPO warranty department denied he claim. I discussed with Maria my compelling reasons why I thought it should be covered. She listened, she understood and agreed to talk with the service manager. I got a text later that day indicating they would cover it under CPO warranty. Once the part came in she made it very easy and accommodating to get the work scheduled. The fix did not t... read more
Business response:
It's great to know that Maria made your visit a great one from beginning to end. Thanks for the amazing review!
"BMW maintenance " I’ve never had better more attentative BMW service than that provided by Fernando and the team at Sarasota BMW this past weekend. Thank you.
Business response:
Thanks so much for your great review!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is open now. It will close at 7:00 p.m.