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BMW
- Automotive
- Sarasota, FL
About this business
Location details
5151 Clark Rd, Sarasota, FL, 34233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
"Frustration" It is not your fault. There was a computer glitch in my 2019 X3 M40i which caused warning signals about a malfunctioning TPM. To rectify this it took 3 hours one day, ordering a part Over night and a 1 1/2 hour visit day 2. You did your job. It was simply not fun. My service guy Seth is not listed below.
Business response:
We apologize your visit with us wasn't fun but we are very glad to have earned your full five stars regardless. Thank you very much, Hugh, for your great review!
"Very personal " Carlos is an amazing representative. Took care of my need right away. Will be back just because of his professionalism. Thank you. Wish prices were more competitive.
Business response:
Thanks so much for letting us know that Carlos took excellent care of you!
"efficient, friend," My whole family member likes this dealership. We have four BMW cars. Everybody enjoy it. the dealer is also close to where we live. the staffs are nice. The young lady Maria Lizardi is very special and kind. She is one of the best in your dealer.
Business response:
We're very happy to hear that you and your family have a great time when you come to visit us. Thanks so much for your spectacular review!
"Annual Service Visit" Service light comes on every year at this time cause its time for my annual oil change. Great time to get car checked out and found out I needed new front brakes and also had a few other things serviced including a service recall for PCV valve. Car drives like a brand new one only mine is a 2011 528I. See you next Year!
Business response:
Thanks so much for bringing your car in for service and also for your wonderful review! We look forward to seeing you again!
"Carlos Munoz saves the day." Carlos worked his customer centric magic moving mountains to acquire the part to remedy my service problem. Kept me informed during whole ordeal and came thru once again. Carols Is the person making me brand loyal to this dealership.
Business response:
We are very proud that Carlos earned your five stars! Thanks so much.
"Great service and great support 👍" Friendly people, great service, great dealership. Very impressed with the entire organization and company as well. I could see myself being a BMW owner for a long time.
Business response:
We can see you being a BMW owner for a long time, too! We're pleased to hear that your experience with us has been excellent from beginning to end. Thanks for the great review!
"Purchasing used vehicle " The dealership is beautiful and everyone was very nice. The only downside of the experience is just how long it takes to complete the transaction. I went to look at/drive and purchase a specific vehicle and was preapproved for financing with BOA. Because I initiated the financing ahead of time, I was told that BOA would not negotiate on the interest rate so you all were going to shop around for me to get a better rate. At that point, I has been there almost 2 hours and said seriously, I would take ... read more
Business response:
Thank you very much for your feedback; we are always seeking out ways to improve our customer service. We apologize that your visit wasn't all that it should've been but are glad to hear that your experience with our staff including Roy, Humbert, and Jesus, was positive. Please reach out to us via email if there's anything more you would like us to know. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com
"One of the best car service experiences ever. " High quality service. Honest feedback. Quick results. Best service ever. All staff did a fabulous job. Entire experience was very good. Will go back whenever the. Red arises.
Business response:
Thanks so much for your amazing review!
"Awesome" I went in for an oil change and whatever they do at that time. Carlos was my service person and he was awesome. Got my car in on schedule and it was done 30 minutes ahead of schedule and even washed! He really cares about doing his job well!
Business response:
Thanks for the amazing review! We are happy to know that Carlos took excellent care of you and your car.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 13,215 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.