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BMW
- Automotive
- West Chester, PA
About this business
Location details
1275 Wilmington Pike, West Chester, PA, 19382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I had a wonderful experience with this dealership. As a first time customer and a customer with very little knowledge of the BMW, the salesman Adam was very helpful. He gave me the BMW101 class like a college instructor. He never pressured me into buying a car and he did not take advantage of the fact that I only had limited knowledge of the product that I was inquiring about. I bought a 2000 BMW 328I off the used car lot. I got a great price on a really good vehicle. I ended up with more extras in the car than I ever imagin... read more
"Being an actual customer opens your eyes to the way a..." Being an actual customer opens your eyes to the way a business really runs. I picked up an M340 and I am incomplete love with it!!!
Business response:
Fantastic! We strive for excellence every day! We know you will enjoy the most excellent M340!! Happy Holidays!
"Extra mile to deliver during the pandemic" I visited Otto's in February and ordered a custom vehicle. The vehicle was constructed in March and I followed its progress on-line. Unfortunately, Pennsylvania ordered a shut down of non-essential businesses. The vehicle was delivered to the dealer during the shutdown. Once Pennsylvania allowed dealers to close and deliver vehicle sales, I was contacted right away, we scheduled a closing, and I was able to take delivery efficiently, given the dire circumstances.
Business response:
Thank you for your patience. We especially appreciate your business in these challenging times. Many thanks from all of us here at Otto's!
"Back in 2 weeks" So, I didn’t expect to be writing another review so fast. Last one was about 2 weeks ago. Unfortunately, my new car was totaled after 5 days of ownership. Rob Madden had sent me an email asking if I needed help with any features of the car. I emailed him back telling him what happened. A couple of hours later I get an email from Ian Martin asking how I was doing. Luckily, the car bore the brunt of the crash. If you’ve read my earlier review, you knew I wasn’t going to shop around. It was back to Ian. Otto’s... read more
Business response:
We are very sorry to hear of your recent accident. Fortunately your 530e bore the brunt of the crash. We're pleased to hear Ian M was once again able to assist you so effectively and efficiently. Thank you for being a valued member of the Otto's BMW family. Enjoy the fall driving season.
"New car purchase " Was time for a new car, was able to (during my lunch) put a deposit on a car and get ball rolling for the actual purchase.
Business response:
Excellent! Making your purchase the easy experience it should be is always our goal. Thank you for choosing Otto's BMW.
"Very Easy " From the moment I walked into Otto BMW everyone I in-countered was helpful. From the guy that greeted me in the front with the beard (I wish I knew his name) To Cristina Acosta who emailed me back and forth before even coming into the dealership. Ian Walsh who made this process so simple. I’ve leased cars in the past and this was the smoothest. Thank You all.
Business response:
Thank you for your wonderful acknowledgement of our service team members and thank you for choosing Otto's BMW!
"Navigation Software Update Information" Raheem went more than out of his way to help me with questions that I had concerning navigation software update information requirements for my 2012 BMW X3. Many thanks to him for great customer service.
Business response:
Thank you for you wonderful complements for Raheem. We're delighted to hear he was able to assist you so effectively..
Waste of time. No problems with tom but dont like the tactics ised. They advertise good prices but offer much less than wholesale price for trade in hoping a customer is stupid enough to cave in.. While i was waiting for the salesman to price my tradein, i also had the unfortunate experience of listening to two different salesmen berating their clients. One of them very rude to the customer telling him to make his mind up and the other on the phone telling a client that if he cant make a 1000 on a deal, it is not worth his t... read more
Business response:
Thank you for taking the time to share your concerns with us. The factors adversely affecting your trade in value quote were excess mileage and completely worn tires. We respect your decision as to whether or not our appraisal is a good financial decision for you. Otto's takes great pride in developing long term relationships with our customers This long term approach is a key factor in our success for the last 50 years representing the BMW brand.
It's no news that BMW sales are in a slump & that the manufacturer is pushing their dealerships to boost sales. The laws of supply & demand don't apply at Otto's. Don't expect a good deal from them. In fact, they are usually the most expensive when doing price comparisons. Save money, go elsewhere.
Business response:
It is unfortunate that you found the pricing we provided unacceptable. You asked for a specific discount on a new 2016 328 xi GT. We agreed to that request, and provided you with the markdown you required. You then decided to wait on your purchase and order a 2017 Model Year built to your exact specifications. We simply cannot offer the same price concession on a vehicle that we do not have in our inventory nor have the ability to order at the current time. Two of the vehicles we quoted you have since sold. If you would like... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 2,194 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.