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Boardwalk at Mercer Crossing Apartments
- Apartments
- Farmers Branch, TX
About this business
Boardwalk at Mercer Crossing is a luxury apartment community offering a wide variety of 1, 2, and 3 bedroom apartments with quick access to all of DFW via I-635 and I-35E.
Location details
1901 Knightsbridge Rd, Farmers Branch, TX, 75234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Verified Renter My experience has been positive. The move-in process was smooth and the management team has been responsive. The amenities like the gym, pool, parking, etc.are well-maintained, and maintenance
Business response:
Thank you for your wonderful feedback. We are glad to hear that your move-in process was smooth and that you are enjoying the well-maintained amenities at Boardwalk at Mercer Crossing Apartments.
Verified Renter It has been great so far! Excited for my new place! It has great amenities and everyone has been great. Can’t wait for a new place to make memories.
Business response:
We're absolutely thrilled to hear that you're enjoying your new place at Boardwalk at Mercer Crossing Apartments! Thank you for sharing your positive experience with us.
Verified Renter My resident experience was positive, with a welcoming community and responsive management making it a satisfying living environment overall.
Business response:
We're happy to hear about your positive resident experience at Boardwalk at Mercer Crossing Apartments. Thank you for sharing your feedback.
Verified Renter Its good Responsive Staff are good at responding quickly I would like to refer to my friends about this community to stay positivity Walking track is very good
Business response:
Thank you for reaching out and sharing your feedback. We're delighted to hear that you find our staff responsive and quick to address your needs. It's also wonderful to know that you enjoy our walking track and find it to be a positive feature of our community. We truly appreciate your willingness to refer your friends to our community, as that speaks volumes about your experience here. Your input is incredibly valuable to us as we strive to provide the best possible living environment for all our residents. However, I'm a b... read more
Verified Renter The leasing office is a bit understaffed. I just moved in and the three times I had to visit the leasing office it's about a 15 minute wait before my concern or question can be addressed. If they just had at least one more person in the leasing office I feel like this would be much smoother. The apartments are very nice. Modern design, great location, clean community, and great amenities. Can't wait to be fully settled in and start enjoying everything the complex has to offer.
Business response:
We appreciate your comments and will work on improving our service. Thank you for sharing your experience with us.
Verified Renter I've been living here for 3 almot 4 years now and, as always, when managment change so did the service. I did a unit transfer and recieved keys to a unclean unit. The cleaners arrived AFTER I recieve my keys. Which tells me that managment did not do a final walkthrough before I got there and I might be subject to whatever damage the previous tenant may have cost once I move out. I had to call maintenance twice to fix lifting baseboards in the closet and address a weird stain that was missed by the cleaners. I... read more
Business response:
Thank you for your feedback. We apologize for any inconvenience you have experienced. Any fees for lease violations should be discussed at move-in. Usually, the property will provide you with a warning before issuing a fine. We understand your concerns about the cleaning process and maintenance issues, and we will work to improve our procedures to ensure a better experience for all residents. If you have any further concerns, please don't hesitate to reach out to the management office directly.
Verified Renter I’ve been living here for over two years, and it’s been an amazing experience! The staff is always friendly, responsive, and eager to help with any concerns. The amenities could use more work from sparkling the pool up and keeping the modern gym and cozy common areas cleaner. Other than that, the property is well-maintained and safe, which gives me peace of mind.
Business response:
We're excited to hear about your positive experience at Boardwalk at Mercer Crossing Apartments! Thank you for sharing your feedback.
Verified Renter We are paying for all the amenities, but not seeing them in the community. Missing landscaping said has to wait until next year!, trash piled up outside container, you need another container or to do something differently! Missing pool balls, TV's don't work, Can't turn on fireplace.
Business response:
We apologize for falling short in meeting your expectations regarding the community amenities. Your feedback is important to us, and we would like to address these matters promptly. Please contact our management office at (972) 831-1901 so we can discuss these issues in detail and work towards resolving them. Thank you for bringing these concerns to our attention, as it helps us improve our services for all residents.
Verified Renter Quick response from leasing office people , but the amenities have changed from last year. I am staying here from 3 years and lot have changed specifically referral amount , printer etc
Business response:
We apologize for the inconvenience you've experienced with the printer and the change to the business center. The printer was unfortunately removed due to misuse by some residents, which made it difficult to maintain for everyone. Regarding the resident referral amount, it's important to note that this is always subject to fluctuation based on various factors. We appreciate your long-term residency with us for the past 3 years and value your feedback. If you have any further concerns or questions about these changes, please ... read more
Frequently asked questions about Boardwalk at Mercer Crossing Apartments
How is Boardwalk at Mercer Crossing Apartments rated?
Boardwalk at Mercer Crossing Apartments has a 3.8 star rating with 478 reviews.
When is Boardwalk at Mercer Crossing Apartments open?
Boardwalk at Mercer Crossing Apartments is closed now. It will open at 9:00 a.m.