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Boardwalk at Mercer Crossing Apartments
- Apartments
- Farmers Branch, TX
About this business
Boardwalk at Mercer Crossing is a luxury apartment community offering a wide variety of 1, 2, and 3 bedroom apartments with quick access to all of DFW via I-635 and I-35E.
Location details
1901 Knightsbridge Rd, Farmers Branch, TX, 75234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Verified Renter Move out cleaning charges are very high even if we give the apartment is cleaning. Management is charging it. amenities are not well maintained and increased the prices
Business response:
We apologize for any inconvenience caused by the move out cleaning charges. We strive to maintain our amenities and provide a positive living experience for all residents. Please contact us at (972) 831-1901 to discuss any concerns further.
Verified Renter Management is very rude. Club home doesn't have any refreshments refil it will be always empty. Work place printer never works. Gym A/C is not working
Business response:
We apologize for the negative experience you had at Boardwalk at Mercer Crossing Apartments. Please contact us at (972) 831-1901 so we can address your concerns and improve our services.
Verified Renter Great location, nice amenities. Propery management and tenants could do a better job at keeping the premises cleaner (verry infrequent power washing and people do not do not pick up after their dogs)
Business response:
We appreciate your feedback and will address the cleanliness concerns with our property management team. Please feel free to contact us at (972) 831-1901 with any further issues.
Verified Renter Overall this is a very nice property. The management changes a lot which changes the culture of the community. The community lacks in creativity and consistency with activities and challenges. Maintenance has improved a great deal. The facilities are nice (gym, community rooms, and pool area) . Though we haven’t had any new pool Furniture since 2020. The headrest etc, doesn’t appear to have been cleaned . The location is great and units are pretty well designed .
Business response:
We appreciate your feedback and are glad to hear that you find our property nice overall. We will take your comments about management changes, lack of creativity in activities, and pool furniture into consideration to improve our community. Thank you for bringing these concerns to our attention.
Verified Renter We are glad that we moved here. Its quite, the walking track and lake view is definitely a positive thing. The night view is very vibrant. The staff is friendly. The problem is they don't provide maintenance on the weekends if its kind of emergency.
Business response:
We appreciate your feedback and are happy to hear that you are enjoying the amenities at Boardwalk at Mercer Crossing Apartments. We apologize for any inconvenience regarding weekend maintenance and will work to improve our services in that area. Thank you for choosing to make your home with us.
Verified Renter Hi, Recently we moved to Boardwalk at mercer crossing good lake view and comfortable bedrooms, patio view is pretty cool. we had nice lake view which was pretty awesome
Business response:
We're thrilled to hear that you're enjoying the lake view and comfortable bedrooms at Boardwalk at Mercer Crossing Apartments. Thank you for choosing to make your home with us.
Verified Renter Good and safe community, the rent is more considering the amenities. Friendly staff and very good maintenance service. Would definitely recommend.
Business response:
We appreciate your feedback and are glad to hear you are enjoying our community and services. If you have any concerns about the rent or amenities, please feel free to contact us at (972) 831-1901. Thank you for recommending us!
Verified Renter All the street lights on the back are not working, it is completely darkly sometimes. They need to take of this. Otherwise good community can do a bit of cleaning on the hallways
Business response:
We apologize for the inconvenience with the street lights. Our maintenance team is working to address this issue promptly. Thank you for your feedback on the cleanliness of the hallways, we will make sure to improve in this area. If you have any further concerns, please contact us at (972) 831-1901.
Verified Renter Everything was easy. From the application to the picking up keys. The entire process was easy and fast. Everyone at the office was helpful. Highly recommend this place
Business response:
We appreciate your positive feedback and are thrilled to hear that you had a smooth experience with us. Thank you for recommending Boardwalk at Mercer Crossing Apartments!
Frequently asked questions about Boardwalk at Mercer Crossing Apartments
How is Boardwalk at Mercer Crossing Apartments rated?
Boardwalk at Mercer Crossing Apartments has a 3.8 star rating with 455 reviews.
When is Boardwalk at Mercer Crossing Apartments open?
Boardwalk at Mercer Crossing Apartments is open now. It will close at 6:00 p.m.