Bright Now! Dental: Social Roll-Up

Alex Surratt 

on Facebook

4 years ago

rude staff. also the receptionist that works there will say anything to get your $40 once she realizes you don't have insurance. I was told on the phone that I could get my wisdom tooth pulled if I came in for an x-ray at the same time. So I took three days off of work only to find out that not only do they not do that, The dentist working on me didn't even know that's why I was there until I brought it up. these people are scam artists 

Julie Whitehead 

on Facebook

4 years ago

Bright Now Dental; Frederick MD I have been a patient of Bright Now for ten years or more. Probably close to 15 years. The doctors and the hygienist are amazing. So much so, when I left Frederick and moved to WV, I still choose to drive to Frederick every six months because of the exceptional service. Well today is my last day with Bright Now due to the lack of customer service from the administration team. A few visits ago I was offered a service (x-rays) that they said would be covered by my insurance only to find ou... read more

Julie Whitehead 

on Facebook

4 years ago

I have been a patient of Bright Now for ten years or more. Probably close to 15 years. The doctors and the hygienist are amazing. So much so, when I left Frederick and moved to WV, I still choose to drive to Frederick every six months because of the exceptional service. Well, today is my last day with Bright Now due to the lack of customer service from the administration team. A few visits ago I was offered a service (x-rays) that they said would be covered by my insurance only to find out they did them to soon and I ha... read more

Sara Perez 

on Facebook

4 years ago

Si para usted es importante la buena atención, no lo recomiendo!! El buen servicio se mantiene hasta que te tienen como cliente, después de eso, te atienden como si ellos te pagaran. Hablo de la recepción! La señorita de la recepción, hasta hace sonidos y tuerce los ojos cuando algo no le parece. Tuve una muy mala experiencia con ella el día de hoy. De no ser porque YA PAGUÉ mi tratamiento, no volvería..... Contrariamente, la atención de los Odontólogos es muy buena....recién comienzo mi tratamiento, por lo que no comento na... read more

Erika Dirks 

on Facebook

4 years ago

I have a tooth that is cracked that needed to be fixed. I called to make an appointment to get it fixed and was told that the dentist had previously recommended I get a root canal (back in May) on the tooth that had just recently chipped. I took the day off of work to go and get a root canal/to fix the chipped tooth. My appointment was at 10 and they were late, only by about 5 minutes. When I got back there I was told that this appointment was only for a consultation and not an actual root canal-even though I had just signe... read more

Peggy Gladney-Woodard 

on Facebook

4 years ago

My dental care is current, I’ve always been very particular about my teeth and gums. I was with the same dentist in my home state for eleven years. I called this Bright Now office to get established with a local dentist. After xrays and painful gum probing, the dentist came in, looked in my mouth for about 30 seconds and left without a word. I was left sitting there over 20 minutes when a girl came in and presented me with a $3,960.00 treatment plan, including a cleaning to be stretched out over four visits one week apart. T... read more

Dawn Marie Alberts 

on Facebook

4 years ago

I have scheduled appointments with them and four times now out of the few years I’ve been going there my entire family has shown up and “oh, I apologize, we don’t have you on the schedule,” “oh you should have received a call, we don’t have a hygienist,” “you’re not on the schedule.” Excuses, excuses and more excuses! This place is absolutely a true joke to healthcare! I will NEVER recommend them to anyone!! Run as far away as possible! Need I let you know the many times that we had appointments also and then they would ca... read more

Carolyn Osborne 

on Facebook

4 years ago

Worst cleaning I ever had - just polished my teeth, didn’t scrape tarter. Hygienist said she couldn’t scrape tarter because she’d have to go below the gum line. Bull!! 

Laurent Poulin 

on Facebook

4 years ago

I scheduled the first appointment of the day. I called and checked in early. I specifically asked how long until I was seen. 10 minutes was the answer. 30 minutes after appointment time I followed up and was told to wait. Finally I was seen and asked how I was. My reply was ignored. 23 seconds later the dr was ready to leave telling me to schedule with my regular dentist. No respect for patients and no apologies or reason for making me wait. If they are running late; which at the first appointment of the day, they need to ... read more