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Bright Now! Dental: Social Roll-Up
- Dentists
- Phoenix, AZ
About this business
Location details
2131 E Camelback Rd Suite 102, Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 2:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a 10:30 appointment today as a new patient. I was told to arrive 15 minutes early so I arrived at 10:15 with the new patient paperwork completed. I did not get called back until 12:00. After 45 minutes of waiting, I had asked the receptionist how much longer I should expect to wait and was told that I would be next but ended up waiting an additional 45 minutes. When I was finally called back, the woman that was completing my x rays said the machine was not cooperating and that I had to crouch down to the height of a sm... read more
Business response:
Hi Mary, I'm so sorry that your experience with us wasn't a positive one. If you would like to provide any additional information please email me at Charlotte@brightnow.com. Thank you, Charlotte
So far I haven't had a big problem. The dentist & the lab need to get on 1 page though. I would never go 2 Western Dental again. That's for sure
Had an appointment at 11:30.. showed up at 11:20 with my paperwork all filled out.. was told there were 4 people ahead of me and that the wait would be 2+ hours? What’s the point of scheduling an appointment?
Business response:
Hi Eiad, I'm so sorry that your experience with us wasn't a positive one. Your time matters to us. It is our goal to provide prompt, quality service to all of our patients.If you would like to provide any additional information please email me at Charlotte@brightnow.com. Thank you, Charlotte
Had an appointment at 11:30.. showed up at 11:20 with my paperwork all filled out.. was told there were 4 people ahead of me and that the wait would be 2+ hours? What’s the point of scheduling an appointment?
I made the appointment over the phone, giving my insurance plan. Everything was great, they even called back and made my appointment for surgery the same day. . Get there and the receptionist (Johnson) wants to talk to me and the WHOLE waiting area. My insurance is no longer acceptable, and I would have to pay cash up front to be seen. . I left with EVERYONE in the waiting area knowing why. The receptionist evidently has never heard of the HIPPA law.
Business response:
Hi Kim, I'm so sorry that your experience with us wasn't a positive one. If you would like to provide any additional information please email me at Charlotte@brightnow.com. Thank you, Charlotte
I made the appointment over the phone, giving my insurance plan. Everything was great, they even called back and made my appointment for surgery the same day. . Get there and the receptionist (Johnson) wants to talk to me and the WHOLE waiting area. My insurance is no longer acceptable, and I would have to pay cash up front to be seen. . I left with EVERYONE in the waiting area knowing why. The receptionist evidently has never heard of the HIPPA law.
Business response:
Hi Kim, I'm so sorry that your experience with us wasn't a positive one. If you would like to provide any additional information please email me at Charlotte@brightnow.com. Thank you, Charlotte
4 visits in the last 2 years and had to wait 30-60 minutes to be called in each time, no matter what time of day!
4 visits in the last 2 years and had to wait 30-60 minutes to be called in each time, no matter what time of day!
Frequently asked questions about Bright Now! Dental: Social Roll-Up
How is Bright Now! Dental: Social Roll-Up rated?
Bright Now! Dental: Social Roll-Up has a 4.2 star rating with 72,520 reviews.
When is Bright Now! Dental: Social Roll-Up open?
Bright Now! Dental: Social Roll-Up is closed now. It will open at 7:00 a.m.