This profile has been claimed by the business owner or representative.
BrightStar Credit Union
- Credit Unions
- Hollywood, FL
About this business
Location details
4743 Hollywood Blvd, Hollywood, FL, 33021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
App is very difficult to use when trying to deposit a check. I usually have to take and submit the pictures multiple times.
Trying to log in your account is a mission if you forget. I understand security but if you need to restart it. You have to call cx service which is long hold. Than they ask all 1000x question than they reset it. Lord time is money.
But now I suddenly have to use 2fa every single time I sign in. This is absurd. There is no way to turn it off. It functions fine otherwise but this is such a giant hassle!
needs to be more modernized
literally my second home because of how many times i had a problem. worst bank ever ❤️
Mobile deposit NEVER works. App isn’t terrible but all it’s good for is checking the account balances.
Unhappy with the ability to reach customer service. I’ve changed my phone number within app numerous times and each time I’m asked to verify a device I’ve had for over a year, they still have the wrong phone number.
Does not show bank transactions properly: Balance in account does not agree with running balance in transaction screen.
The application is not as up-to-date as others, it is not as easy to follow as the product or other needs. Also, Zelle is not available to make easy transfers. The transfer option makes the recipient click to accept and other steps. This is not as easy and simple when you have to call clients and show them how to accept funds. Overall, not happy and feel that updates should be done.
Frequently asked questions about BrightStar Credit Union
How is BrightStar Credit Union rated?
BrightStar Credit Union has a 4.5 star rating with 1,718 reviews.
When is BrightStar Credit Union open?
BrightStar Credit Union is closed now. It will open at 9:00 a.m.