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Brookfield Veterinary Hospital
- Veterinarians
- Redmond, WA
About this business
Location details
6535 E Lake Sammamish Pkwy NE, Redmond, WA, 98052, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I am really sorry to have to update my review in such a negative way. I was a client for a number of years, starting with the previous owners, who sold the practice a few years ago. I loved them and the whole staff here and received excellent care for my pets and fosters. I met most of the vets and they were all very good. During Covid, vet offices had to make a lot of changes that made business difficult for them - I totally get it and understand that. I was disappointed, though, that when I acquired a new dog in 2021, the... read more
There is nothing good I can remotely come up with for this place. They overcharge and under deliver and appear to care more for money than actually caring for their furry clientele. They don't let you in the lobby while they examine your dog and force you to wait outside despite the lifting of the mandate. I know that it is a medical facility so the mandate still applies, but some animals are not comfortable with other people and have tried to run away when their owner is not around. The staff who work here are rude and they... read more
Business response:
Hi Drew, we understand how our limited lobby policy can be frustrating, especially for owners who have anxious animals. We do our best to provide a safe and comfortable atmosphere for pets and their parents alike. We’ve spent the past 2 years constantly pivoting to accommodate the safety of our clients, their pets and our staff, while balancing an increasing demand for veterinary services and nation-wide staffing shortages. We recognize that sometimes cancellations are out of your control, but same-day changes have a major i... read more
This place is unreal. Initial appointment- they requirement my wife to not sit inside despite we have a 2 year old toddler. Follow up appointment- we showed up 10 minutes early for the appointment; they wouldn't let us sign in or check the dogs in. We then returned literally a minute late; they rejected the dogs because they had an emergency. They made us reschedule. Today, they took the dogs, and demanded a missed appointment fee for the prior week. Unreal! On top of that, these people are absurdly overpriced. I previous... read more
Business response:
Hi Erik, we’re sorry to hear your recent visit was not a positive one. We do our very best to communicate our policies upfront, including our limited lobby and late policy. The demand for veterinary care has increased considerably over the last 2 years and we’ve worked hard to continue providing high quality care to as many patients as we can. Unfortunately we cannot accommodate early appointment arrivals or delayed appointments beyond 10 minutes. Only in these cases will we charge a missed appointment fee due to the impact... read more
My dog was unnecessarily sent to a specialist which cost me a lot of money and time. After several years of taking my dogs here, my experience has been that there is a lot of turnover at this hospital and it is unfortunate that you cannot get to see your preferred veterinarian. Its not my practice to leave negative reviews but I felt it necessary to share this with others so your dog doesn't have to go through unnecessary treatment. My dogs deserve to receive the best care so I decided to go elsewhere.
Like a precious reviewer noted, something really changed in this place. Perhaps because all the doctors that used to be here are no longer here. They are now definitely business first, pets next. I used to bring my cats here many years ago but moved away from Redmond. I still found my way back because the old doctors gave me the impression that they were the best. So I brought in my cat for dental work. During the lab work for her dental work, they discovered that she had end stage kidney disease and not fit for anesthesia.... read more
Leaving my first ever negative Yelp review because my experience should be known. On 6/09, we took our Boxer in for his annual & mentioned that he had what we thought was a scab on his elbow that kept bleeding. The recommendation upon the completion of his visit was to put Vaseline on the "scab." A month later, we called back to say Vaseline was not working & the "scab" was still bleeding. We were then told to put liquid bandage on it. The "scab" continued to bleed. We brought him back into the office on 8/11. We were then t... read more
Giving this rating personally to the LAZY and UNPROFESSIONAL receptionists who don't care about what customers are asking for, who do not respond to emails for days, who fail to pass time-sensitive information to the vets, who sit there on their mobile phones browsing Facebook all day. Their vets are good ones, but all the periphery staff is a sorrow spot on their professional face.
I absolutely despise writing negative reviews - as evident in my Yelp history. But this place, that we've been loyal to for the past 10 years (read also many thousands of dollars), has sadly lost the focus on the customer experience. Lack of assistance, compassion, and inappropriate sarcastic comments from the receptionists is truly appalling. I understand that pandemic has left a toll on staffing quality but Brookfield has the reputation to preserve, and clients to retain. I also understand my experience might differ... read more
My dog was scheduled for spaying. I had a brief conversation in the parking lot with the noise from the morning commute traffic going by, with the veterinarian doing the surgery when I dropped her off. At 1030 the veterinarian called me and said things went well and she would be ready for pickup at 130pm. I arrived at 130 texted the information as requested on the sign in the parking lot, waited 5 minutes did not get a response, texted again waited 5 minutes did not get a response. So then I called and got the voicemail,... read more
Frequently asked questions about Brookfield Veterinary Hospital
How is Brookfield Veterinary Hospital rated?
Brookfield Veterinary Hospital has a 4.5 star rating with 525 reviews.
When is Brookfield Veterinary Hospital open?
Brookfield Veterinary Hospital is closed now. It will open at 8:00 a.m.