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Brower Mechanical
- Heating & Air Conditioning/HVAC
- Rocklin, CA
About this business
Location details
4060 Alvis Ct, Rocklin, CA, 95677, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fast response, but grossly overcharged for Air Conditioning replacement part (capacitor replacement 10x markup). Several annoying follow-up texts and emails, yet none of the people I contacted would even discuss the overcharge.
Business response:
We sincerely appreciate your valuable feedback regarding the experience you had with our services. We understand that pricing holds significant importance for our esteemed customers, and we continuously strive to offer competitive rates for all the services we provide. However, we do acknowledge that there might be other options in the market with lower pricing. Regarding the capacitor replacement concern, we want to assure you that we only utilize high-quality parts in all our repairs. Additionally, our technicians are hig... read more
Called because contractor is listed with SMUD for EV charger installs. They would only come out if "bundled" with another service such as HVAC, water heater or electrical panel upgrade
Business response:
Thank you for sharing your feedback about your recent experiences with our company. We appreciate your interest in our EV charger installation services, and we apologize for any inconvenience that you may have experienced. We do offer EV charger installations as a standalone service, but in some cases, we may recommend bundling the service with other upgrades. This is because these upgrades often require similar electrical work and can be more cost-effective when done together. We understand that this may not have been t... read more
Beyond a disappointing experience. We bought a house in 2020 that had work done by Brower in 2017. They did $24,000 worth of work and installed a new day and night heating a cooling system. They also installed &37,000 worth of solar. We'll this year in November the heating unit started not working properly. When we finally figured out there was a leak in our coolant part of the system they quoted us even more money and said it was not under warranty because we are the second owner and the unit is over 5 years old. I was also... read more
Business response:
Hi Clara, We are very sorry to hear that you had a disappointing experience with our company. We strive to provide our customers with the highest quality service and products, and it appears that we fell short of that goal in your case. Regarding the issues with your heating and cooling system, we understand your frustration with the warranty not being transferable to the second owner. Our consultant made every effort to accommodate your request, however, this is a Day and Night warranty set by the manufacturer and it is ... read more
This company has been called to my home twice for furnace repair in the last month, purporting to make repairs. They have charged me hundreds of dollars for unnecessary "maintenance" on my furnace to "fix" it, yet utterly failed to diagnose and repair the problem. It is now freezing out, near midnight on a Friday night, I am old, disabled, and shivering in my home. They have not called me back as promised. Two visits, and they still have not fixed my furnace. The extra money that I've been paying monthly for "prompt" se... read more
Business response:
Hi S.K. I reached out to you via DM a while back and have not heard from you. Your Yelp account shows that you live in Lafayette but that is significantly out of our service area. Was this review meant for Brower Mechanical? I can't find any records with an S.K. for initials in our database nor do we service that area. If you feel that you've reached the right business can you please reach out to me to discuss your concern? Thank you, Courtney 916-824-1319
They upcharge you by a lot compared to other ac mechanics. They were going to charge me $550 for capacitor replacement whereas other mechanic would charge you around $200. Should have called around more but the heat was too much to handle. Wont recommend this place to anyone
Business response:
Thank you for sharing your feedback on our services. We understand that pricing is an important factor for our customers, and we strive to provide competitive pricing for all our services. However, we do acknowledge that we may not always be the lowest-priced option on the market. Regarding the capacitor replacement, we want to assure you that we use high-quality parts and employ training technicians to ensure the longevity of our repairs. We stand behind our work and offer a warranty to ensure your satisfaction with our s... read more
Had a pressure switch go bad and they wanted $660 to replace it and a capacitor. I purchased BOTH parts for $37.00 and it took me 18 minutes to replace both parts. To me, they charge $1,200/hour for service. NO THANK YOU
Been customers for over 20 years. The last few years Brower has gotten very expensive and unsat. Last 2-3 years I have twice had unit not stop runniing and fix was to flip circuit breaker. Changed $100 both times, even though their records pre-call had stated this problem; I wasn't advised, repairman came and flipped breaker and charged. This year unit wouldn't run. Repairman came, knew it was a capacitor immediately; went to unit looked, put in replacement (which on-line appears to list for about $25); charged $390 for... read more
Business response:
Thank you for taking my call yesterday. I wanted to first thank you for choosing Brower Mechanical for so many years to service your home's needs, and referring friends to Brower Mechanical. I know there are a lot of options you can choose and we truly appreciate your business. We strive for exceptional customer service every day, which makes it difficult when a customer has an experience with our company that is less than satisfactory. I have taken the valuable insight you provided to our leadership team, so we can learn,... read more
Where to begin??? Robocall? These morons robocall AND leave prerecorded voicemails. Each of the robocalls are followed by voicemails and then robo-texts just following up to see that I got the call and voicemails. Do you really want someone that would robocall you endlessly in your house?!? They can't choose right from wrong while advertising, do you honesty think they'll do the right thing in your attic???? Wait a second!!!!! While writing this review I got ANOTHER robocall! Classic!
Business response:
Thank you so much Cal M. for your review. Your feedback is very important to us, and all your points are well taken, that is our only way to improve, at the end our main goal is to fully to satisfy our customers, and we will go out of our way to make it happen. We have tried this technology to reach out to our customer base in order to service our customers. We apologize if you felt this was intrusive or insensitive. We do hope to serve you again soon and again we apologize if we upset you in any manner. If at all you wo... read more
Like another Yelper I too received a robo call from Brower about a truck in my neighborhood.. I tried to send the following message in reply, but the number they called from is blocked. So, below is the message I was unable to send. Now everyone can read it: I would REALLY appreciate it if you take me off your call list. Despite numerous requests that you stop, you continue to call: 1. We sold the house in Rocklin Over 2 years ago; 2. We no longer live in The area. 3. We stopped using your company at least a year before... read more
Business response:
Hi Denise, Thank you for the feedback. We do not want to offer our services if they are unwelcome. The message was restricted when it entered some phone carriers, however, we left our name and phone number on the voicemail and within the voicemail if you had any questions. If you tried texting our phone number it's a landline, so I am sure that is how you tried to message us. I will be happy to take your information out of our database. However, due to the lack of information I can get from Yelp, I can't find your accou... read more
Frequently asked questions about Brower Mechanical
How is Brower Mechanical rated?
Brower Mechanical has a 4.7 star rating with 1,178 reviews.
When is Brower Mechanical open?
Brower Mechanical is open now. It will close tomorrow at 12:00 a.m.