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Brower Mechanical
- Heating & Air Conditioning/HVAC
- Rocklin, CA
About this business
Location details
4060 Alvis Ct, Rocklin, CA, 95677, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This company has been called to my home twice for furnace repair in the last month, purporting to make repairs. They have charged me hundreds of dollars for unnecessary "maintenance" on my furnace to "fix" it, yet utterly failed to diagnose and repair the problem. It is now freezing out, near midnight on a Friday night, I am old, disabled, and shivering in my home. They have not called me back as promised. Two visits, and they still have not fixed my furnace. The extra money that I've been paying monthly for "prompt" se... read more
Business response:
Hi S.K. I reached out to you via DM a while back and have not heard from you. Your Yelp account shows that you live in Lafayette but that is significantly out of our service area. Was this review meant for Brower Mechanical? I can't find any records with an S.K. for initials in our database nor do we service that area. If you feel that you've reached the right business can you please reach out to me to discuss your concern? Thank you, Courtney 916-824-1319
They upcharge you by a lot compared to other ac mechanics. They were going to charge me $550 for capacitor replacement whereas other mechanic would charge you around $200. Should have called around more but the heat was too much to handle. Wont recommend this place to anyone
Business response:
Thank you for sharing your feedback on our services. We understand that pricing is an important factor for our customers, and we strive to provide competitive pricing for all our services. However, we do acknowledge that we may not always be the lowest-priced option on the market. Regarding the capacitor replacement, we want to assure you that we use high-quality parts and employ training technicians to ensure the longevity of our repairs. We stand behind our work and offer a warranty to ensure your satisfaction with our s... read more
Had a pressure switch go bad and they wanted $660 to replace it and a capacitor. I purchased BOTH parts for $37.00 and it took me 18 minutes to replace both parts. To me, they charge $1,200/hour for service. NO THANK YOU
Been customers for over 20 years. The last few years Brower has gotten very expensive and unsat. Last 2-3 years I have twice had unit not stop runniing and fix was to flip circuit breaker. Changed $100 both times, even though their records pre-call had stated this problem; I wasn't advised, repairman came and flipped breaker and charged. This year unit wouldn't run. Repairman came, knew it was a capacitor immediately; went to unit looked, put in replacement (which on-line appears to list for about $25); charged $390 for... read more
Business response:
Thank you for taking my call yesterday. I wanted to first thank you for choosing Brower Mechanical for so many years to service your home's needs, and referring friends to Brower Mechanical. I know there are a lot of options you can choose and we truly appreciate your business. We strive for exceptional customer service every day, which makes it difficult when a customer has an experience with our company that is less than satisfactory. I have taken the valuable insight you provided to our leadership team, so we can learn,... read more
Where to begin??? Robocall? These morons robocall AND leave prerecorded voicemails. Each of the robocalls are followed by voicemails and then robo-texts just following up to see that I got the call and voicemails. Do you really want someone that would robocall you endlessly in your house?!? They can't choose right from wrong while advertising, do you honesty think they'll do the right thing in your attic???? Wait a second!!!!! While writing this review I got ANOTHER robocall! Classic!
Business response:
Thank you so much Cal M. for your review. Your feedback is very important to us, and all your points are well taken, that is our only way to improve, at the end our main goal is to fully to satisfy our customers, and we will go out of our way to make it happen. We have tried this technology to reach out to our customer base in order to service our customers. We apologize if you felt this was intrusive or insensitive. We do hope to serve you again soon and again we apologize if we upset you in any manner. If at all you wo... read more
Like another Yelper I too received a robo call from Brower about a truck in my neighborhood.. I tried to send the following message in reply, but the number they called from is blocked. So, below is the message I was unable to send. Now everyone can read it: I would REALLY appreciate it if you take me off your call list. Despite numerous requests that you stop, you continue to call: 1. We sold the house in Rocklin Over 2 years ago; 2. We no longer live in The area. 3. We stopped using your company at least a year before... read more
Business response:
Hi Denise, Thank you for the feedback. We do not want to offer our services if they are unwelcome. The message was restricted when it entered some phone carriers, however, we left our name and phone number on the voicemail and within the voicemail if you had any questions. If you tried texting our phone number it's a landline, so I am sure that is how you tried to message us. I will be happy to take your information out of our database. However, due to the lack of information I can get from Yelp, I can't find your accou... read more
After the first PG&E power shut-off, I contacted Brower Mechanical because of their radio show and advertising on KFBK. I called and a very friendly woman took my name and address to set up an appointment for a Service Advisor to come to my home. That is when my husband and I met Coby, who was very nice and personable. He explained how the generator and transfer switch would work. We answered his questions about our needs and provided a price, which we thought sounded high. We asked if any discounts were give for senior... read more
Business response:
Hi Barbara, Thank you for taking the time to write us a review, hopefully, I can address your concerns. This is not representative of the service we strive to provide our customers, we strive for 100% customer satisfaction, not to say that we are perfect. We are happy to hear your personal experience with our associates was a pleasant one. However, the lack of returning your the information requested is not representative of our company. As with many businesses there can be a time where an issue may arise, and we failed ... read more
2 years into a 3 year service plan, and they never do the job they come out to do...every time they come I have to have them back to fix problems that weren't there before the visit. I'm cutting my losses on the plan and not having them back.
Business response:
Hi Michael, We strive for 100% customer satisfaction, not to say we are perfect, but we do try hard. We are disappointed when we let anyone down. I attempted to contact you via DM for additional contact information to further research your issue, but we cannot locate your information from the little we get on Yelp. We are disappointed when we let anyone down, so please help me find out exactly what went wrong. We've been in business for over 40 years and take pride in our customer service satisfaction and aim to provide t... read more
My disappointment was their lack of transparency in giving me a repair quote that would break down the cost of the parts and labor for the work. Mike and his associate came to the house and within less than 10 minutes said that there was something wrong with the blower or the bearing of the 3 year old mini split AC unit installed in my family room. They charged $93 for the diagnosis and said the office will call you next week. The office called and gave me a quote of $635.00 out the door price to repair the unit. I check wit... read more
Business response:
Hello Habib, Thank you for your feedback. We apologize if this was a frustrating experience for you. Our service department has been reaching out to you to help resolve your concerns. When they can get ahold of you, they will be able to provide all the information you are looking for. If you have any additional questions or comments, feel free to DM me directly or call our service manager at 916-624-0808. Thank you, Courtney Walker
Frequently asked questions about Brower Mechanical
How is Brower Mechanical rated?
Brower Mechanical has a 4.7 star rating with 1,138 reviews.
When is Brower Mechanical open?
Brower Mechanical is open now. It will close tomorrow at 12:00 a.m.