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Brower Mechanical
- Heating & Air Conditioning/HVAC
- Rocklin, CA
About this business
Location details
4060 Alvis Ct, Rocklin, CA, 95677, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Be warned. Update: Brower sent a technician to address my concerns (see photos on original post) and after the installation initially failed to pass code. The second technician, Sean, improved the appearance and connected the second stage which wasn't activating, making it quieter and functional. However, we still have to remove the closet door plate to change the filter due to the initial crew's oversight. Despite Sean's efforts, I'm not confident in the overall work and may seek a second opinion. We have not heard back... read more
Business response:
Dear Rochelle, Thank you for reaching out and sharing your feedback. We sincerely apologize for any inconvenience you have experienced. When we were notified of your concerns via email, then the Installation Coordinator called on July 30th and scheduled an appointment with your husband for August 9th to address and complete the necessary repairs. Noticed that you posted this Yelp review on August 5th. If something specific occurred between July 30th and August 5th that prompted this review, we would appreciate it if you c... read more
We purchased and AC unit from them, paid an annual fee for maintenance for 8 years and the first time we called for help we were charged $455 for a part that was $20. We wrote to the owner who had very poor customer service.
Business response:
Hi Lisa, I'm unable to respond via direct message so I will follow up here. Thank you for providing the additional information. I have reviewed our records and the communication between Mr. Cowlishaw and Troy. We deeply value your loyalty and the referrals you have made over the years. We are very sorry to hear about your dissatisfaction with our recent repair costs. We take all customer concerns seriously and aim to provide the best possible service. It’s clear we fell short of your expectations in this instance. We take a... read more
Worst experience ever! Brower never properly installed our Trane heat/air unit. For over 10 years they sent mechanic after mechanic out to "repair" unit. Never could fix it or figure out problem. Finally one educated mechanic (who no longer works for them) realized the unit wasn't getting enough "return air" so we had to install a 3rd air return duct to the unit to work properly (after 10 years!) The unit never could get our house to low 80's when it was 100 degrees out. They always said our 2700sq.ft house was maximum cap... read more
Business response:
Dear Heidi, Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered with your 17-year-old Trane heat/air unit and the service you received from our team. Your feedback is invaluable, and we take it very seriously. I went back through your account and especially listening to the calls for the past year. It appears there has been an escalation on your account since you called on 5/6 and stated you smelled something coming from the unit. We are deeply sorry to hea... read more
I saw it had good review & he told me $150 to estimate the repairs but it turned out $260. I won't recommend anyone to use their over charged estimate nor service.
Business response:
Hi Diane, I am unable to locate an account for you. Can you please reach out to me to discuss? Thank you, Courtney 916-824-1319 Customer Service and Marketing Manager
Asked for a diagnostic on my air conditioner that was making a clunking noise. For $129 Lance came out and said (after an hour at our house) "you need a new motor", I asked what that would cost ... about $1,000... after getting no copy of the initial work invoice e or a follow up call, I called the office and asked for both. An hour later I was told a new motor would be $1,400. I said tell me what the breakdown is between parts and labor..... and I was told... "I don't have that." I asked, "can you provide it?. As an info... read more
Business response:
Dear Laura, Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you encountered during your recent service visit. We strive to provide transparent and thorough estimates for all our customers. In California, contractors can provide estimates in two ways: a fixed-price estimate that includes a detailed breakdown of costs, or a time and materials estimate where charges can vary based on the actual time spent and materials used. We understand the importance of clarity in pricing ... read more
I was using Yelp reviews to contact 24 hour repair places. I left a message for this company Sunday morning at 6am - and didn't hear back until Monday morning at 9am. I had since had my air conditioner repaired.
Business response:
Thank you for considering us for your repair needs and sharing your feedback. We apologize for the delay in responding to your inquiry. Rest assured, we've taken your feedback seriously and implemented measures for faster responses. We're pleased to hear about your successful air conditioner repair. We value prompt and efficient service for our customers and appreciate your reminder. Thank you for your feedback, which helps us improve. Feel free to reach out with any future questions or assistance. We hope to have the o... read more
Fast response, but grossly overcharged for Air Conditioning replacement part (capacitor replacement 10x markup). Several annoying follow-up texts and emails, yet none of the people I contacted would even discuss the overcharge.
Business response:
We sincerely appreciate your valuable feedback regarding the experience you had with our services. We understand that pricing holds significant importance for our esteemed customers, and we continuously strive to offer competitive rates for all the services we provide. However, we do acknowledge that there might be other options in the market with lower pricing. Regarding the capacitor replacement concern, we want to assure you that we only utilize high-quality parts in all our repairs. Additionally, our technicians are hig... read more
Called because contractor is listed with SMUD for EV charger installs. They would only come out if "bundled" with another service such as HVAC, water heater or electrical panel upgrade
Business response:
Thank you for sharing your feedback about your recent experiences with our company. We appreciate your interest in our EV charger installation services, and we apologize for any inconvenience that you may have experienced. We do offer EV charger installations as a standalone service, but in some cases, we may recommend bundling the service with other upgrades. This is because these upgrades often require similar electrical work and can be more cost-effective when done together. We understand that this may not have been t... read more
Beyond a disappointing experience. We bought a house in 2020 that had work done by Brower in 2017. They did $24,000 worth of work and installed a new day and night heating a cooling system. They also installed &37,000 worth of solar. We'll this year in November the heating unit started not working properly. When we finally figured out there was a leak in our coolant part of the system they quoted us even more money and said it was not under warranty because we are the second owner and the unit is over 5 years old. I was also... read more
Business response:
Hi Clara, We are very sorry to hear that you had a disappointing experience with our company. We strive to provide our customers with the highest quality service and products, and it appears that we fell short of that goal in your case. Regarding the issues with your heating and cooling system, we understand your frustration with the warranty not being transferable to the second owner. Our consultant made every effort to accommodate your request, however, this is a Day and Night warranty set by the manufacturer and it is ... read more
Frequently asked questions about Brower Mechanical
How is Brower Mechanical rated?
Brower Mechanical has a 4.7 star rating with 1,138 reviews.
When is Brower Mechanical open?
Brower Mechanical is open now. It will close tomorrow at 12:00 a.m.