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BRU Burger Bar - Downtown Cincinnati
- Cincinnati, OH
About this business
Location details
41 East 6th Street, Cincinnati, OH, 45202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
This was a Monday afternoon around 1:45. The restaurant was very slow. Maybe 4-5 guests in the whole establishment. The Host was extremely nice seating us but after that the experience went down hill. We waited for our waiter (Ronnie) to come over for at least 5 minutes. When he did waters were dropped off without a word being said and walked away. Came back 5-10 min later, didn’t say hi or how are you. Did not introduce himself, literally just said “ready to order?” Never was I asked about getting anything else to drink but... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Jordan. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your dining experience with us. Please get in touch with us on (513) 463-6003 and we'd be happy to hear how we can do better. Our deepest apologies, BRU Burger Bar
Business response:
Unfortunately it seems like we dropped the ball on your experience, please reach at brucincy@crgdining.com with more information about your experience so we can do our best to fix your experience with us!
Service started out great but quickly went south after sending back an incorrectly made drink. At the end of the meal the waitress came up behind me reached around and slammed the ticket and my card on the table then disappeared. At no point were we rude in any way towards her. There are a lot of other places with much friendlier staff in the immediate area. Skip this one.
Business response:
Dave, I am so sorry to hear you had such a bad experience with our team. I would love to hear more about your experience so we can do our best to make your experience better. If you could please reach out at brucincy@crgdining.com I would love to hear more about the experience and what we can do for you!
Everything was “fine”: not great, not awful, just fine. I paid $25 for a kids meal and a tiny, overcooked lamb burger. The fries were good and the service was great. But I will not be back anytime soon unless I have no other options downtown (not much is open on Sundays)
Business response:
Laura, we are happy to hear you had a great experience with our staff but are sorry you did not enjoy the food. We hope you give us another chance! Thank you, BRU Burger
Haven't been in a while and the quality of the Portobello sandwich definitely changed. It was always my go to. A nice big Portobello Cap. Now it is just slivers of mushroom pieces. Both of us at the table that had it, thought it had a burnt taste and we would not order in the future.
Business response:
AWell, unfortunately it seems like we dropped the ball on your experience with us. We hope you can give us another chance!
My wife ordered a lamb burger and a salad. Instead of te salad they brought her a side order of fries. Our guest ordered a burger with tomatoes. They did not bring her the tomatoes that she requested on her sandwich.
Business response:
Steven, thank you for the feedback. I am sorry to hear your food was not as requested, we would love to try again, if you could reach out at brucincy@crgdining.co m and we can do our best to fix our mistakes!
Our reservation was at 6. We arrived early due to low traffic and they seated us around 5:30 - there were very few patrons in the restaurant at that time and they were happy to accommodate. However, around 6:15, we felt “rushed” as if we needed to leave early since we arrived early. We had not planned on leaving until sometime after 7, as the show we were attending did not start until 8. The temperature outside was approximately 29°; walking around downtown was not a good option. So we stayed until 6:50 and enjoyed our conve... read more
Business response:
Hi Jdxml– we are truly sorry to hear that you had a poor experience dining with us. Please get in touch with us at (513) 463-6003 and we'd be happy to hear how we can do better. Our sincerest apologies, BRU Burger Bar
The service and food was really good but the place was freezing!!!!!! We had to switch tables from sitting by the front door to the back! It was a little better but still had to eat with our coats on for dinner. How can you enjoy your food when you feel like you eating in a meat locker??? We left as soon as possible to go some place and get warm.....never eating there again in the winter!!! We went to Nicholson's, and it was nice and warm! They have to do something to warm the place up.Nicholson's has a heater when you first... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Jml11. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your dining experience with us. Please get in touch with us on brucincy@crgdining.c om and we'd be happy to hear how we can do better. Our deepest apologies, BRU Burger Bar
My server Cam was horrible and kept apologizing for the bad service.
Business response:
Unfortunately it seems like you did not have a good experience with our team. If you could please reach out at brucincy@crgdining.co m so we can do our best efforts to help fix this situation that would be very appreciated!
Frequently asked questions about BRU Burger Bar - Downtown Cincinnati
How is BRU Burger Bar - Downtown Cincinnati rated?
BRU Burger Bar - Downtown Cincinnati has a 4.4 star rating with 6,938 reviews.
When is BRU Burger Bar - Downtown Cincinnati open?
BRU Burger Bar - Downtown Cincinnati is closed now. It will open at 11:00 a.m.